Medical Record Assistant/Office coordinator - Supreme Home Health - 7177 Brockton Avenue Riverside, CA 92506
(2024-08)
- Maintain, update and organize patient medical records in both physical and electronic formats.
- Verify the accuracy and completeness of medical records and documentation.
- Ensure compliance with HIPAA regulations and confidentiality standards.
- Retrieve patient records for healthcare providers as requested.
- File laboratory results, physician notes and diagnostic reports accurately.
- Assist with record audits and quality assurance checks.
- Process requests for medical records from patients, providers and insurance companies.
- Track and manage release of information requests following proper authorization.
- Support front desk by answering phone calls or administrative staff with clerical tasks when needed.
- Do the weekly follow up calls to ensure that they are receiving adequate visits and care/treatment from our nurses, physical therapy and wound care.
- Check, plot, add and fax PT notes.
Office Manager - Wetherby Hospice Care - 167 N. 3rd Avenue Upland, CA 91786
(2024-08 - 2024-08)
- Manage day-to-day office operations (scheduling, supplies, filing, etc.).
- Maintain patient records and ensure HIPAA compliance.
- Answering phone calls.
- Coordinate communications between staff, patients, families and external providers.
- Following up with patients weekly.
- Handle emails and faxes.
- Track authorizations and eligibility verifications.
- Ordering DME and supplies for patients.
- Checking emails and slack for communication.
- Help with HR files.
- Help with monthly staff in-service.
- Help coordinate forms.
- Notify staff about IDG, in-services or other meetings.
- Coordinate with vendors via email.
Intake Coordinator - New Horizon Home Health - 5050 Palo Verde St. Montclair, CA 91763
(2024-07 - 2024-08)
- Handle incoming phone calls and responding to emails.
- Greeting visitors and assisting patients or family members.
- Filing, scanning and managing patient's records (electronic and/or paper).
- Managing office supplies and equipment.
- Scheduling home visits for nurses and aides.
- Coordinating care with multiple clinicians and disciplines.
- Updating schedules when changes or cancellations occur.
- Ensuring proper documentation is received from field staff.
- Doing weekly follow up with patients.
- Helping with payroll.
- Ordering DME and supplies for patients.
- Auditing notes.
- Reporting and making notes on DSL.
- Filing documents.
- Checking eligibility.
- Ordering supplies for office.
- Communicating with staff regarding In-services, incidents or other meetings.
Office Coordinator/Administrative Assistant - Hope Springs Hospice and Palliative Care - 10390 Commerce Center Dr. #260C Rancho Cucamonga, CA 91730
(2023-05 - 2024-07)
- Helping with HR files, confidential binders, patient's files.
- Answering phone, directing calls and responding to inquiries with compassion and professionalism.
- Managing mail, emails, faxes and messages for clinical and administrative staff.
- Preparing and maintaining patient records.
- Organizing supplies and equipment for home or facility-based hospice care.
- Scheduling visits for hospice nurses, aids, chaplain, social workers and volunteers.
- Updating staff calendars and coordinating on-call coverage.
- Re-scheduling as needed based on patient condition changes or family needs.
- Ordering supplies in Amazon for patients and office.
- Opening and checking IDG every 2 weeks for the staff.
- Auditing and sending reminders on slack for all staff.
- Auditing recert every month.
- Checks eligibility every month through Waystar.
- Checks OIG exclusions for employees every month.
- Makes binders for bereavement and discharged patients.
- Sends emails to employee for in-service every month.
- Notifying DME company and pharmacies when patient is discharged.
- Filing and assembling documents in binders.
- Ordering DME through a company for patients.
- Auditing visit notes, bereavement, comprehensive and IDG.
Social Services Assistant/ Discharge Care Coordinator - I-Care Hospice Inc. - 3633 Inland Empire Blvd. Suite #895 Ontario, CA 91764
(2022-08 - 2023-04)
- Help coordinate forms- such as NOMNCs, revocations and transfers.
- Coordinating with vendors to schedule delivery of DME to patient's home.
- Coordinating with vendors to schedule pick-up of DME from patient's home when patient is discharged.
- Help with bereavement assessment and POC with Spiritual Coordinator.
- Works with MSW to help arrange IHSS, medical, consults, placements and transportations.
- Ensuring that patient's living environment is safe and comfortable prior to discharge.
- Communicate with Physicians, nurses and IDG members regarding patient's progress.
- Prepare discharge instructions to make sure that patient understand the discharge process.
- Acting as a communication bridge between patients, families, clinicians and hospice leadership.
- Providing compassionate support to families calling with questions or concerns.
- Coordinating meetings for care teams or interdisciplinary groups (IDG meetings).
- Interacting with families facing grief and loss requires empathy and professionalism.
- Supporting bereavement services and keeping track of post-death family follow-up.
Social Services Assistant - Riverwalk Post Acute - 4000 Harrison St. Riverside, CA 92503
(2022-04 - 2022-07)
- Help patients understand and access available services such as-housing, food assistance and medical care.
- Provide emotional support under supervision.
- Assist in navigating social or personal challenges such as-homelessness, substance use and family issues.
- Maintain case files, forms and reports.
- Help complete applications for government or community programs such as- Medicaid, IHSS, SSI etc.
- Enter data into POC system.
- Schedule appointments with doctors, counselors or social service providers.
- Connect patients to local agencies for services like transportation, housing etc.
- Attend case conferences or care team meetings.
- Arrange IDT care plan meetings with patients and families.
- Arrange transportations for patient's appointments.
- Help coordinate forms- such as NOMNC, discharge/transfer form, ABN etc.
Social Services Director - Magnolia Rehabilitation and Nursing Center - 8133 Magnolia Avenue Riverside, CA 92504
(2021-10 - 2022-01)
- Responsible for all psychosocial and concrete needs of residents in 120 SNF community in accordance with state and federal regulations.
- Responsible for ancillary needs of all residents (psychology, psychiatry, audiology, dentistry, optometry, ophthalmology and podiatry), ensuring that residents are given the highest quality of life that we can provide for them.
- Responsible for completing assigned sections of MDS 3.0 and CAA along with person directed care planning.
- Responsible for insurance verification and facilitating in obtaining prior authorizations from managed care; obtaining approvals for DME and Home Health services.
- Serves as a resource to residents, families and staff as well in providing and referring to outside resources, leads the IDT care conferences, makes hospital referrals when it is appropriate and assist residents in executing advance healthcare directive.
- Responsible for behavior management program and resident's assessments.
- Participating in QA meetings once a month.
- Conducting and documenting SS evaluations.
- Advocated for the patients.
Social Services Assistant - Meadows Ridge Care Center - 1700 E. Washington St. Colton, CA 92324
(2021-09 - 2021-10)
- Schedules/sets up doctor's appointments for all patients.
- Arranges transportation for every patient's appointment.
- Obtaining authorizations from the patient's insurance prior to making any appointments.
- Dealing with various issues with the residents/families.
- Setting up an IDT care plan meetings with patients and family either in person or on the phone.
- Dealing with patients and family's concerns, complaints and requests.
- Completing MDS and psychosocial assessments for every patient.
- Monitoring patients daily and addresses issues involving patients and their families.
- Charting progress notes daily as needed including annual and quarterly reviews.
- Other duties that pertained to the patient's welfare in the nursing home.
CNA/ Social Services Assistant - Cherry Valley Healthcare - 5800 W. Wilson St. Banning, CA 92220
(2009-03 - 2021-02)
CNA (March 2009 - April 2014), Social Services Assistant (May 2014 - February 2021)
- Help patients with Activity of Daily Living such as- bathing, dressing, grooming, toileting, incontinence care, feeding and hydration.
- Assist with mobility such as- turning and repositioning bedridden patients.
- Helping patients walk or transfer from bed to chair.
- Using gait belts, walkers or lifts.
- Take and record vital signs, temperature, blood pressure, pulse, respiration and oxygen levels.
- Observe and report changes in a patient's physical or emotional condition to the nurse.
- Track input and output (food/fluid intake and urination/bowel movements).
