Motivated Customer Service Professional with experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution,
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I am a people person. I am quick to learn, dependable and work well in a team environment or along.
Customer Service Representative at Amazon (2024-05 – Present)
As a CSR, I am part of a resolute team assisting in the return and pickup of packages for our customers at our Locker+ retail locations. I attempted to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. I went beyond assisting with customer orders — connecting personally with our customers and uplifting their lives – even for just a moment.
I worked in designated retail locations – where it conveniently helps facilitate the delivery and return of customer orders.
Administrative Assistant at Rhema Praise and Worship Church (2011-06 – Present)
Customer Service Benefit Advocate at United HealthCare (2023-10 – 2023-12)
Addressed customers' concerns by providing insightful product information. Communicated with strong yet compassionate, conflict resolution. Also communicated using data entry and mentoring skills as well as handled customers complaints by phone.
Warehouse Associate at Amazon (2019-01 – 2019-12)
High School Diploma – Mooresville Senior High School (1978)
Some College – Durham Community College (DCCC) (2009 – 2010)
