Jozlyn Foster

Customer Experience professional with 9+ years of experience in driving customer outcomes and supporting operational efficiencies. Passionate about leveraging technology and data to solve critical business problems. My expertise lies in problem solving by providing a consultative approach to the customer experience as well as manipulating and analyzing data for ongoing process improvements.

Highly organized with great attention to detail. Adept in developing and implementing best practices, processes, and procedures that drive performance and overall quality improvements.

Security Shift Supervisor at Securitas Security Services USA (2025-12 – Present)

• Supervised security personnel during shifts, ensuring compliance with protocols and procedures.
• Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
• Coordinated emergency response actions and communicated effectively with local law enforcement when necessary.
• Trained new security staff on operational procedures, enhancing team performance and adherence to standards.

Customer Experience Representative at BMO Harris Bank (2022-02 – 2023-03)

• Developed a customer-centric approach to build customer relationships, resulting in a 20% increase in customer satisfaction
• Successfully identified customer needs and provided advice and guidance on financial solutions that matched their needs and goals, resulting in a 10% increase in customer referrals
• Analyzed customer data and generated customer profiles to better identify how to gain and retain future customers who matched the profile resulting in $10,0000 in additional revenue, YTD
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Customer Service Associate at Chef's Kitchen Deli-Jewel Osco (2013-03 – 2021-10)

• Trained over 20 incoming staff on the menu, serving protocol, etc providing a consistent and enjoyable customer experience with a successful onboarding and retention rate of 36%
• Defined strategies to improve customer experience, resulting in a 20% increase in customer satisfaction
• Facilitated inventory projects that increased pack, queue times, and increased order volume by 30%
• Planned, organized, and successfully executed several planned events to attract clientele and increase restaurant popularity
• Communicated effectively in a fast-paced environment to make sure customers' orders were out in an efficient time

G Skin & Beauty Institute

Esthetics Certified 2026