Juan-Bruno Fernandez

Customer service professional with 5+ years of experience in fast-paced, high-volume environments. Skilled in handling customer inquiries, resolving issues efficiently, and delivering positive client experiences through clear communication and strong problem-solving abilities. Experienced managing multiple priorities, processing transactions, and maintaining accurate records while collaborating with cross-functional teams.

Bilingual in English and Spanish and known for professionalism, organization, and strong interpersonal communication.

HOST / FRONT OF HOUSE - RAMEN WASABI - Chicago, IL

(2026-01)

• Delivered high-quality customer service in a fast-paced, high-volume environment, managing multiple customer requests while maintaining accuracy and professionalism
• Processed payments and transactions while ensuring accuracy and customer satisfaction
• Resolved guest concerns quickly and professionally to maintain a positive customer experience
• Communicated with kitchen and service teams to ensure smooth operations and timely order fulfillment

SERVER | UPSCALE SOUTH AMERICAN RESTAURANT - TORO - Chicago, IL

(2024-12 - 2025-08)

• Upheld energetic lively approach in guest focused services. Built loyalty with locals as returning regulars.
• Prepared and served alcoholic and non alcoholic drinks in accordance with the standard of recipe
• Maintained inventory and cleanliness of bar; processed cash and card transactions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.

SERVER | FINE-DINNING ITALIAN RESTAURANT - UMMO - Chicago, IL

(2023-08 - 2024-06)

• Delivered attentive customer service in an upscale, fast-paced Italian dining environment
• Recommended menu items and add-ons to guests, contributing to increased sales and enhanced customer satisfaction
• Managed multiple tables efficiently while addressing guest concerns to ensure a positive dining experience

SERVER | CHEF DRIVEN RESTAURANT - THE RIVER - Chicago, IL

(2016-09 - 2020-03)

• Delivered warm, personable service in a chef driven, high volume setting
• Built rapport with guests to encourage a positive experience and return visits
• Managed 6-10 tables with efficiency and care while ensuring accurate order taking and satisfactory follow through

Illinois Institute of Technology

University of Illinois Urbana-Champaign