Guest Service Manager at Harrah's Hotel (2022-01 – Present)
- Cost Optimization: Engineered a labor management plan that significantly reduced annual expenditures through optimized scheduling and rigorous hour allocation audits.
- Labor Relations: Direct operations for a complex multi-union department; serve as SME for Teamsters and Culinary collective bargaining agreements, maintaining zero grievances.
- Data Strategy: Established department KPIs and implemented a Tableau-based tracking system that increased operational efficiency through real-time data insights.
Bellman at The Linq Hotel (2015-01 – 2022-12)
- Service Excellence: Consistently achieved top-tier guest satisfaction
- Guest Advisory: Leveraged deep knowledge of property operations and Las Vegas attractions
- Operational Agility: Demonstrated exceptional adaptability in a fast-paced environment
Activities Director at St. John Of God (2013-01 – 2015-12)
- Program Design: Curated diverse recreational schedules (arts, music, fitness) tailored to resident interests and cognitive abilities.
- Resident Care: Conducted assessments to develop personalized activity plans and tracked progress.
- Team Leadership: Supervised staff and volunteers, managed department budgets, and oversaw supply procurement.
- Engagement: Increased resident participation through active outreach, with a focus on specialized Memory Care programming
