Juan LeBlanc

Customer Service Representative with 10+ years of experience delivering remote-friendly customer service, improving public access to services, and maintaining accurate records. Builds strong customer relationships through clear communication, interpersonal skills, and timely problem solving while ensuring compliance with procedures and strong record management. Seeks to apply people-focused service, organizational strengths, and clerical expertise to improve customer satisfaction and retention.

Deputy Clerk - Clerk Of Courts - Miami

(2015-03 - 2025-01)

• Update legal teams on case progress, enhancing communication and interpersonal relationships and supporting remote customer service needs.
• Inform public on court procedures, improving understanding, accessibility, and customer satisfaction.
• Coordinate with legal staff to streamline case updates, boosting efficiency, record management, and organization.
• Facilitate public inquiries, ensuring accurate court information delivery through strong communication and positive attitude.
• Spearhead digital docket organization to improve record accessibility, enabling faster retrieval and clearer case timelines for stakeholders while supporting remote record management.

Business Administration - Business Administration - Miami Dade College