Landscaper - Self-employed - West Covina, CA
(2020-02)
- Managed small residential landscaping projects and coordinated day to day work with a two person crew
- Assisted in the installation of irrigation systems, planting, and decorative hardscaping.
- Maintained strong attention to detail, and a clean, organized work environment.
- Recognized by customers for professionalism, reliability, and a strong work ethic.
Owner /Automotive Service Advisor - Self-employed - La Puente, CA
(2018-08 - 2019-10)
Managed daily operations of an independent auto repair shop, ensuring a smooth workflow and quality control. Advised customers on vehicle repairs and maintenance, explaining technical issues in clear, professional terms. Sourced and negotiated with vendors to obtain quality parts at competitive prices. Led a small team of technicians, promoting teamwork and efficient service delivery. Maintained high customer satisfaction through honest communication and timely repair completion
Manager /Automotive Service Advisor - V&G Smog & Auto Repair - La Puente, CA
(2013-07 - 2018-06)
- Managed daily operations, including workflow coordination, technician supervision, and inventory control.
- Provided exceptional customer service by listening to vehicle concerns, explaining needed repairs, and ensuring satisfaction.
- Handled customer complaints and pricing concerns professionally, resolving issues to maintain trust and loyalty
- Prepared accurate repair orders, sourced parts, and communicated recommendations between customers and technicians.
- Ensured technicians performed efficient, high-quality repairs, and met productivity goals.
- Collected payments, processed invoices, and maintained accurate service records.
- Followed up with customers to remind them of maintenance recommendations, and build lasting relationships.
Automotive Service Advisor - Chendo Auto Center - La Puente, CA
(2010-01 - 2013-05)
- Assisted customers by scheduling appointments accurately documenting concerns and preparing detailed orders.
- Communicated repair recommendations clearly to customers, and obtained approvals for work.
- Sourced and verified correct parts for repairs, coordinating with suppliers to meet deadlines.
- Collected payments and maintained accurate service and transaction records.
- Supported inventory management by tracking part usage, and restocking essential items.
- Worked closely with technicians to ensure the timely completion of repairs.
Automotive Technician - Chendo Auto Center - La Puente, CA
(2005-11 - 2010-01)
- Performed vehicle inspections and basic maintenance services, including oil changes, spark plug replacements, belt installations, and air filter installations.
- Replaced and serviced brake systems, both disc and drum type.
- Assisted senior technicians with diagnostic and repair procedures to gain hands-on technical experience.
- Ensured all work was completed safely, accurately, and within the expected time frames.
- Maintained clean work areas, and adhered to shop safety and quality standards.
- Recognized for strong communication skills and customer rapport, leading to a promotion into a Service Advisor role.
