Juan Maquilon

Led in-person observational research and interviews for the Polaris and 237 Park Workspace Desk Pilots, synthesizing satisfaction drivers (privacy, comfort, desk functionality, selection rationale) into actionable recommendations that informed workspace and privacy screen decisions (2025). Delivered concept testing across five new Guest Management System (GMS) features, translating lobby staff needs into prioritized recommendations that improved guest registration efficiency and supported integration with legacy systems (2025). Conducted guest QR-code workflow observations and host interviews for Guest Services, identifying technical/usability barriers and delivering targeted fixes to reduce friction and improve reliability in the guest management workflow (2025).

User Experience Researcher - JPMorganChase - Columbus, OH

(2023-02)

• Led in-person observational research and interviews for the Polaris and 237 Park Workspace Desk Pilots, synthesizing satisfaction drivers (privacy, comfort, desk functionality, selection rationale) into actionable recommendations that informed workspace and privacy screen decisions (2025).
• Delivered concept testing across five new Guest Management System (GMS) features, translating lobby staff needs into prioritized recommendations that improved guest registration efficiency and supported integration with legacy systems (2025).
• Conducted guest QR-code workflow observations and host interviews for Guest Services, identifying technical/usability barriers and delivering targeted fixes to reduce friction and improve reliability in the guest management workflow (2025).
• Provided 11-month end-to-end research support for a Document Storage and Management Program (pre-MVP, pilot, post-MVP), including discovery workshops, usability testing, interviews, and surveys to validate employee mental models and inform backlog/design decisions throughout delivery (2024).
• Executed Supplier Setup concept testing and analysis, synthesizing strengths and workflow gaps into clear recommendations to improve operational efficiency and user confidence in Firmwide Supplier Management processes (2025).
• Completed multi-region International Express Pay process mapping, documenting critical workflow steps and user actions and surfacing opportunities to improve information accuracy, process efficiency, and compliance (2025).
• Conducted and documented 29 user interviews for the General Supplier Purchaser Experience, synthesizing pain points into user segments and behavioral patterns used by stakeholders to guide experience priorities (2024).
• Analyzed 21 interview sessions for Supplier Set Up User Segmentation, creating in-depth segments and reporting that increased stakeholder clarity on user needs, pain points, and communication breakdowns (2024).
• Supported experiment design and validation for acquisition initiatives across Credit Risk, Finance, and Chief Administrative Office portfolios, using concept and usability testing to reduce delivery risk under regulatory/operational constraints (2023).
• Communicated findings through executive-ready narratives, frameworks, and artifacts; contributed to a cross-LOB Pilot Evaluation Framework to standardize pilot learning, measurement, and reporting (2024).

User Experience Designer - JPMorganChase - Columbus, OH

(2021-11 - 2023-02)

• Designed 5 critical features (screens) for an internal Credit Risk application using high-fidelity wireframes and working prototypes, balancing policy/regulatory constraints with usability needs (2022).
• Conducted 15+ hours of usability tests and user interviews, translating findings into design changes including client card redesigns, the addition of a checkout/confirmation step, and workflow improvements in approval package experiences (2022).
• Served as primary UX support during a temporary coverage gap, stabilizing delivery and onboarding two UX Designers to accelerate contributions and sprint execution (2022).
• Advocated for more rigorous UX research practices across the Credit Risk design organization, introducing improved session recording, structured note-taking, and stronger synthesis practices (2022).
• Executed design QA reviews with engineering partners to ensure fidelity between Figma and production and improve consistency across high-change screens (2022).

Leadership Team Member, UI/UX (Volunteer) - Out in Tech - Remote

(2022-01)

• Co-led RUXSTARS UX Research cohort, mentoring participants through 8-month research projects and strengthening research craft through structured guidance and review.
• Coordinated UX Research bootcamp programming, mentoring and reviewing research proposals and reports and delivering workshops on research ethics and execution quality.

Bachelor of Arts - Computer Science - Florida International University (FIU)