Medicare Benefits Specialist - HEALTHCOMPARE
(2023-04)
- Assist clients in evaluating and selecting Medicare insurance plans based on their healthcare and financial needs.
- Educate beneficiaries on Medicare Advantage, Medicare Supplement, and Part D prescription drug coverage options.
- Ensure compliance with Medicare regulations and company policies during all client interactions.
- Maintain accurate client records and provide ongoing support throughout the enrollment process.
- Resolve coverage, enrollment, and policy-related inquiries while delivering exceptional customer service.
Insurance Specialist - U.S. LawShield - Houston, TX
(2017-02 - 2023)
- Provided account support, legal referral assistance, and policy information to members.
- Served as liaison between attorneys and clients, facilitating effective communication and case coordination.
- Resolved billing issues, policy concerns, and membership inquiries in a timely and professional manner.
- Maintained and processed confidential client information and legal documentation.
- Delivered high-quality customer service while adhering to privacy and compliance requirements.
Technical Support Representative - SDC - Redwood City, CA
(2019-02 - 2019-07)
- Provided technical support for home security, cable, internet, wireless, and phone services.
- Resolved billing issues and processed customer payments.
- Assisted customers with product orders, upgrades, and service enhancements.
- Reviewed work orders and accurately entered customer information into company databases.
- Identified accounts requiring additional services and coordinated with internal departments to prevent service interruptions.
- Consistently delivered professional, customer-focused support while meeting performance goals.
Customer Service Representative - Sitel - Miami, FL
(2017-07 - 2019-02)
- Assisted customers with account management and service inquiries.
- Processed payments, debits, credits, and account adjustments within banking systems.
- Addressed account security concerns and verified customer information.
- Handled sensitive financial and personal information while maintaining compliance with privacy standards.
- Provided courteous and efficient customer service in a fast-paced call center environment.
Team Manager - Activus Connect - Orlando, FL
(2014-01 - 2017)
- Supervised team operations and ensured quality standards were met across multiple client programs.
- Conducted test calls to train and evaluate systems and personnel for the United States Census Bureau.
- Assisted individuals with filing unemployment claims for the State of North Carolina.
- Processed payments and handled customer inquiries with accuracy and efficiency.
- Monitored performance metrics and supported employee training and development.
Customer Service Representative - ACD Direct - Lehi, UT
(2010 - 2017)
- Handled inbound pledge and fundraising calls for PBS stations nationwide.
- Processed donations and payments while maintaining accurate records.
- Assisted donors with inquiries and provided exceptional customer service.
- Consistently met quality assurance and performance standards in a remote call center environment.
Smart Home Professional - VIVINT Smart Home - Provo, UT
(2004-05 - 2010-11)
- Delivered technical support for smart home and security products, including cameras, alarm panels, video doorbells, garage door controllers, vehicle monitoring devices, and mobile applications.
- Diagnosed and resolved hardware, software, networking, and connectivity issues for Android and iPhone users.
- Managed customer accounts, payment methods, equipment sales, and service upgrades.
- Coordinated technician appointments and field service visits.
- Responded to emergency alarm events and assisted customers during law enforcement dispatch situations.
- Resolved escalated customer concerns while maintaining high levels of customer satisfaction.
