Systems Administrator
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I have more than 10 years of working experience in computer, network and systems. I am hardworking and have attention to detail.
Amazon (07/2022 – Present)
Identifying root-causes of operational issues and process inefficiencies
Experienced in Active Directory and Linux administration to manage user accounts, permission, control and monitor access.
Experienced in Linux computer security protocols by installing patches
Experienced in installing Linux OS from ground up and maintenance.
Write disaster recovery plan for unwanted events and writing security plans and execute implementation.
Executed tabletop exercises according to disaster recovery plan
Filed/resolved tickets for issues encountered
Verification of defects for resolution
Experienced in customer support role to include a focus on listening, rapport-building, good communication skills, courtesy and patience.
Effective interpersonal and verbal and written communication skills, with the ability to interact with customers and team members.
Experienced in utilizing tools and utilities
Documented actions taken on resolved issues at customers
Experienced in leading projects assigned which includes collaboration with internal and external team.
Update and resolve system requests/tickets ensuring timely resolution of issues
Experienced in filing trouble ticket using Simple Issue Manager
United Parcel Service, (09/2020 – 06/2022)
Setup and configuration of Windows Server 2008/2012/2016
Managed user accounts in Windows 2008/2012/2016, i.e., creation, deletion and permission.
Performed cross platform audit of Active Directory objects and user permission
Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
Troubleshooting, diagnosing and resolving hardware and software for both server and desktop issues
Experienced in PC repair, troubleshooting, deployment, and liquidation.
Experienced in client, server, and network service delivery.
Experienced in network engineering and troubleshooting, data cabling and systems administration
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Identifying root-causes of operational issues and process inefficiencies.
Setup and installation of Dell R740 VSRV to assigned location.
Rack and stack of Dell R740 VSRV.
Install assigned ethernet port at customer switch.
Power up servers, run diagnostics and install OS updates and patches
Decommissioning of old servers and NAS.
Conducted installation and administration of Linux client/server (Ubuntu).
Experienced in setup, configuration and troubleshooting of Cisco switches and routers. Knowledge with VLAN switching as well.
Working experience of Cisco 3k, 4k and 9k platforms
Experienced in configuring routing protocols such as BGP, OSPF
Maintained and configured VOIP switches and IP phone
Experienced in setup, configuration and troubleshooting of Cisco Wireless Network Equipment. Experienced with Cisco IOS upgrade and ROMMON
Working knowledge of WAN principles, wiring and cabling methods
Experienced in installation, configuration and troubleshooting of network equipment in IDF/MDF panels
Performed system upgrade, OS patches and preventive maintenance as needed.
Documented actions taken on customer resolved issues
Perform staging of desktops/laptops and servers using Windows Provisioning System
Coordinated user permissions and network access
Provide network support and assist in projects (new implementations and decommissions)
BS in Electronics and Communications Engineering
