Office Manager / Business & Operations Manager - Arrowhead Dental Arts - Lake Arrowhead, CA
(2024-04)
- Lead business and operational performance for a 6-operatory practice with 3 dentists, 3 hygienists, 4 assistants, and an 11-member team.
- Helped reverse a declining trend, growing production from $1.10M in 2023 to $1.50M in 2025 and collections from $951K to $1.49M.
- Own revenue-cycle performance across billing, insurance, A/R, collections, fee strategy, patient financing, and financial reporting.
- Drive scheduling, hygiene performance, treatment presentation, case acceptance, staffing, training, accountability, and patient flow.
- Partner directly with ownership on profitability, growth strategy, vendors, policies, systems, and performance goals.
Dental Office Manager / Biller / Treatment Coordinator - Nagib Bahri DDS - Loma Linda, CA
(2022-01 - 2024-03)
- Joined during an ownership transition and helped establish operations following acquisition of a long-standing dental practice.
- Helped grow annual production from approximately $400K to $1.0M while strengthening collections and revenue-cycle processes.
- Managed a fully out-of-network PPO environment, including reimbursement, patient portions, financial presentation, A/R, and collections.
- Led treatment coordination, billing, scheduling, staff training, payroll support, reporting, supplies, and daily front-office operations.
Dental Office Manager / Treatment Coordinator - Butay & Phui Dental Corp. - Upland & San Bernardino, CA
(2017-09 - 2021-12)
- Progressed into management in 2019, overseeing two locations operating three days each per week with 2 dentists, 2 hygienists, and a 5-person support/management team.
- Directed staffing, scheduling, treatment coordination, billing, insurance, patient flow, collections, and business operations across both locations.
- From the 2018 pre-management baseline to 2021, increased combined net production from $641K to $1.39M (+117%) and collections from $551K to $1.27M (+130%).
- Managed multiple in-network PPO plans and Medi-Cal while developing workflows and accountability systems that improved efficiency and financial performance.
Orthodontic Assistant - Rashid Kamdar DDS - Inland Empire & Los Angeles County, CA
(2016-02 - 2017-09)
Dental Assistant / Treatment Coordinator - Chintana Luke DDS - San Bernardino, CA
(2013-03 - 2016-02)
Dental Assistant - Colton Dental - Colton, CA
(2010-10 - 2013-02)
