Inside Sales (Sales & Operations Support) at Triplex Inc (2026-01 – Present)
- Manage customer accounts, quotations, and order fulfillment for industrial hose, gasket, and fitting products supporting over $500k in monthly sales activity.
- Collaborate with outside sales to support account growth, customer retention and business development initiatives.
- Utilize Ariba, CRM and order management systems to process orders, confirm shipments, and maintain accurate customer records.
- Assist Branch Manager with purchasing, receiving transactions, and inventory control to ensure operational efficiency and customer satisfaction.
Account Manager at Burnett Specialists (2024-10 – 2025-07)
- Prospected and secured new client accounts by identifying hiring needs and presenting tailored recruitment solutions, resulting in a growing and diversified book of business.
- Maintained strong, consultative relationships with decision makers across industries, ensuring high client satisfaction.
- Collaborated cross-functionally with recruiting teams to align service delivery with client expectations driving successful placements and long-term partnerships.
- Managed the full B2B sales cycle from cold outreach and discovery to contract negotiation and onboarding.
Account Manager at Pro-Health, LLC (2022-01 – 2024-10)
- Managed a multi-state territory driving account growth, and new business development across key customer accounts within the food and beverage distribution industry.
- Increased quarterly sales by 20% through strategic account management and consistent customer engagement.
- Coordinated end-to-end order fulfillment with suppliers, distribution centers, and internal operations to ensure product availability, on-time delivery and customer satisfaction.
- Represented the company at industry trade shows and customer events, increasing brand visibility and supporting retail distribution initiatives.
Account Manager at Choptank Transport (2021-06 – 2022-01)
- Proactively generated leads and developed clients through cold calling
- Negotiated client and carrier freight rates to maximize profitability.
- Acted as liaison between shipper, consignee, and carrier to ensure smooth operations.
- Achieved sales growth through relationship-based sales, marketing plans, attentive account management and consistent follow-ups.
- Built a growing track record on new and dormant accounts by $60k within the first month.
Account Manager at PSS Industrial Group (2019-07 – 2020-04)
- Increased sales margins by 30% through strategic prospecting and account development.
- Maintained existing customer relationships while identifying new business opportunities.
- Provided a wide range of consumables, MRO supplies and equipment to oil and gas pipeline industries.
- Coordinated shipping & material information requirements.
- Prepared quotes, proposals, negotiated contracts and closed deals with high conversion rates.
Academic Tutor at Self Employed (2015-06 – 2021-06)
- Customized tutoring and instructional approaches to meet the needs of diverse students.
- Tutored in all academic subject areas and guided students in test-taking strategies, note-taking, prioritizing assignments and studying for exams.
- Elevated student performances in all subjects by at least 2 letter grades and improved SAT, WISC, OSLAT, ISEE, HSPT & ACT scores by up to 40%.
Outside Industrial Sales at Rexel USA (2012-10 – 2015-05)
- Expanded market presence by developing key accounts in the Houston electrical and industrial supply sales.
- Developed dozens of new-customer accounts while cultivated several into high margin-earning accounts.
- Increased profitable YTD sales by 25%
- Attended technical training and self-studied in electrical energy management and facility upgrades.
Orthopedic Representative at Lonestar Extremities (2011-02 – 2012-10)
- Exceeded sales goals in an assigned region by 75% through effective selling and marketing of upper and lower extremity implants and spinal bone graft products.
- Provided intraoperative support to spine and orthopedic surgeons, delivering real-time guidance on implant systems and instrumentation.
- Conducted in-service training for clinical teams on proper use of spinal biologics and extremity implant systems.
- Coordinated surgical case logistics, including delivery and preparation of instrumentation sets for OR readiness.
- Collaborated with hospital purchasing departments to ensure implant availability and support surgical case planning.
Sports Medicine Representative at Biomet (2010-07 – 2011-02)
- Supported sports medicine implant use across hospitals and surgical centers within assigned territory.
- Built and maintained relationships with physicians, surgical staff and hospital personnel to support case execution and product access.
- Conducted cadaver lab training and hands-on demonstrations to educate surgeons on proper implant techniques and applications
- Coordinated surgical case readiness, including product availability and instrumentation setup with clinical teams.
- Drove territory growth through new account development and increased product placement across outpatient and surgical settings.
