Payment Officer - TK Services International Ltd. (Formerly 1210 Services, Incorporated) - Phase 3 Tamarind St., Greenwoods Executive Village, Pinagbuhatan, Pasig City
(2024-09 - 2026-05)
- Processed customer deposits, withdrawals, and other payment transactions accurately and on time
- Monitor daily payment activities and ensure all transactions are properly recorded. Processed and monitored cryptocurrency deposits and withdrawals.
- Handled payment transactions through Payment Service Providers (PSP/Wealthpay, Help2Pay, Eeziepay, Capital Pay, IPAY, S88, DeluxePay, GTPay, iSmartPay, UPI, NetBanking (IDBI, ICICI, HDFC, AXIS, EPAY, and PAYCONNECT), and e-wallet channels (JETON, ECHELON, and ASTROPAY) and cryptocurrency transactions.
- Coordinated with payment gateways and providers regarding failed, pending, delayed, or rejected transactions.
- Verified customer payment details and transaction proof before approval.
- Monitored suspicious or high-risk transactions to prevent fraud and abuse.
- Performed manual crediting and reconciliation of successful deposits.
- Investigated duplicate, chargeback, and unauthorized payment activities.
- Ensured all transactions complied with AML, KYC, and company payment policies.
- Prepared daily reports for deposits, withdrawals, and transactions discrepancies.
- Assisted customers regarding payment concerns, missing deposits, advance credit, and withdrawal delays.
- Worked closely with risk and fraud teams for escalations and account reviews.
- Maintained accuracy of financial records and internal payment systems.
- Conducted testing of minimum deposit transactions via website to ensure payment channels were functioning properly.
- Updated minimum and maximum deposit limits across payment channels and systems.
- Coordinated with payment gateway and technical teams for limit adjustment and updates.
Data Analyst - TK Services International Ltd. (Formerly 1210 Services, Incorporated) - Phase 3 Tamarind St., Greenwoods Executive Village, Pinagbuhatan, Pasig City
(2021-09 - 2024-09)
Risk and Payment Analyst - Entain Manila, NCH Customer Support Services, Inc. - 6th floor Tower 3, Double Dragon Plaza DD Meridian Park Edsa Ext., cor. Macapagal Ave., Pasay City, PH 1300
(2021-06 - 2021-09)
- Generate required timely reports based on operational/management requirements.
- Maintain agreed service levels.
- Review client identity and financial documents.
- Verify all new real money accounts created that fail the automated KYC checks.
- SLA review across different sources and monitoring of the data source.
- Identify KPIs for risk operations, creating and running weekly and monthly reports.
- Monitor incoming & outgoing transactions.
- Ensures quick and easy payment processing.
- Continuous review and monitoring of the data source.
- Maintain up-to-date and detailed documentation of the current reporting landscape (specifications, definitions, known issues/incompatibilities, SQL queries).
- Game monitoring and analysis.
- Report any abnormal issues or situations to the Risk & Payments Senior Operations Manager.
- Providing deep risk analysis on different issues.
- Identify and mitigate suspected fraudulent activities and report to security staff.
- Resolve customer queries efficiently and effectively via email.
- KYC checking- reviews documentation for new customer accounts, evaluates high-risk accounts, and analyzes new customer processes and policies.
- Address and resolve risk-related customer queries via email and phone.
- Investigate accounts where affiliates sign up and throughout use of service.
- Review and handle cash-out requests.
- Investigate cases raised by the system to highlight possible game fraud.
- Contribute towards capture of accounts involved in fraudulent activity.
- Verify accounts hit velocity checks for transactions made on deposit options that allow chargebacks.
- Analyze, keep track of, and monitor various fraud patterns and report to the team.
Risk and Fraud Analyst - Oxari Management Incorporated - 45th floor Summit One Tower, 530 Shaw Boulevard, Mandaluyong City, Philippines
(2019-11 - 2021-05)
- Monitor player or customer transactions to detect suspicious and fraudulent activities.
- Review high-risk accounts, deposits, withdrawals, and unusual transaction patterns.
- Conduct investigations related to fraud, chargebacks, bonus abuse, and account misuse.
- Perform AML and KYC verification procedures.
- Analyze risk indicators and escalate serious fraud cases when necessary.
- Double-check uploaded KYC by player for the first withdrawal. Authenticity of the ID.
- Making sure that the account is not part of a fraud group or has a duplicate account.
- Checking withdrawal escalation—for every withdrawal, the player needs to wager a total amount of bets coordinated with his recent or last deposit. Without any promotion, wagering requirements are normal at 1x.
- Review gameplay activity to detect irregular patterns, abuse, or unfair usage of game mechanics.
- Monitored bonus usage, including deposits, promotions, and free spins, to ensure compliance with company rules.
- Verified if bonuses were credited, wagered, and withdrawn according to promotion terms and conditions.
- Investigated suspicious gameplay linked to risk flags or high-value wins.
- Coordinated with customer support teams for account review and escalation.
- Analyzed gameplay behavioral patterns to identify multi-accounting, collusion, or abusive gameplay.
- Monitored betting patterns to detect suspicious activity, irregular wins, or possible manipulation.
- Executed account freezes based on risk findings, suspicious activity, or compliance requirements.
- Verified credit card payments to ensure legitimacy and prevent unauthorized use.
- Reviewed suspicious credit card activity such as multiple attempts, mismatched details, or unusual spending patterns.
- Reviewed submitted documents such as valid IDs, proof of address, and payment ownership details. Approved, rejected, or requested additional documents based on verification results.
- Monitored VIP players by observing their gameplay via the website to ensure that the game results are legitimate and players' wins are fair and valid.
Senior Payment Specialist - Inotech Interactive Global Consultancy Inc. - 8th floor, Double Dragon, Pasay City, Philippines / 4th flr, One West Aeropark, 77 Gatwick Gateway, Clark Global City
(2019-01 - 2019-09)
- Handling 3rd-Party Deposit and Withdrawal
- Monitoring third-party channels
- Manual Third-Party Withdrawals
- Solving problems with customers' queries in the 3rd Party Deposit and Withdrawals via chat and email
- Daily Reports of Last Balance in Bank Cards.
- Knowledge Paying Business Settlements
- Knowledgeable bank card transfers money via Website Online Banking using Ukey cards.
- 中国银行 BOC web banking
- 中信银行 (China CITIC Bank) ECC web banking
- 上海浦东发展银行 SPDB web banking
- 华夏银行 HXB web banking
- 中国建设银行 CCB web banking
- 中国农业银行 ABC web banking
- 交通银行 BoCoM web banking
- 平安银行 PINGAN web banking
- 招商银行 CMB web banking
- 广发银行 CGB web banking
- 邮政储蓄银行 PSBC web banking / mobile banking
- 东莞银行 BOD web banking
- Knowledge in Alipay Deposits and Withdrawals
- Monitoring 3rd Party Channels' Deposits and Withdrawals
- Handling automatic collections and payments, customer deposits, and withdrawals.
- Knowledge in Alipay and bank card money transfers using Android mobile bank.
Finance Associate - SKYLUSTER TECHNOLOGY INCORPORATED - 26th floor PBcom Tower Ayala, Makati City, Phils.
(2017-11 - 2019-01)
- Monitored Deposit and Withdrawal
- Responsible for Auditing Withdrawals
- Monitor Autopay
- Checking Transaction Records
- Checking Game Platforms: Slot, PT, PTSKy, PTAsia, Agin, Ebetapp, etc.
- Checking Bets
- Checking and finding fraud players
- Collecting and Uploading Self-Rebates and System Rebates
- Manual Pay in settlement using the banks of CMB, ICBC, MENSHING, and CCB
- Auditing game.
- Uploading system rebates
Online Coordinator - APLUS /GAMEPARK INTERACTIVE ENTERTAINMENT SOLUTION - 9th floor Burgundy Tower Chino Roces Ave., Sen. Gil Puyat Makati City, Philippines.
(2014-12 - 2017-10)
- Responsible for deposit and withdrawal, monitoring auto-deposits.
- Recording daily reports using Microsoft Excel.
- Balancing and taking screenshots of the bank report. Providing bank receipts.
- More on encoding for payment transactions.
- Monitor Autopay
- Checking Transaction Records
- Checking Game Platforms: Slot, PT, PTSKy, PTAsia, Agin, Ebetapp, etc.
- Checking Bets
- Checking and finding fraud players
- Collecting and Uploading Self-Rebates and System Rebates
- Manual Pay in settlement using the banks of CMB, ICBC, MENSHING, and CCB
- Auditing game.
- Uploading system rebates
