Judy Martin

Detail-oriented professional with 30+ years of experience in customer service, administrative support, and records management. Known for reliability and attendance. Proven accuracy in cash handling, data entry, and scheduling. Recognized for staying calm under pressure, resolving problems quickly, and building strong relationships with customers, clients, and team members. Skilled with POS systems, multi-line phones, and office operations.

Associate/Cashier - Aldi - Nazareth, PA

(2023-02)

• Process 50+ customer transactions per hour with 100% cash drawer accuracy
• Handle returns, exchanges, and customer complaints to ensure positive outcomes
• Maintain store standards through stocking, cleaning, and operating baler and floor scrubber
• Perform opening and closing duties including balancing registers and store prep for the next shift

Service Associate/Cashier - Kohl's - Easton, PA

(2022-09 - 2023-11)

• Assisted customers with purchases, exchanges, and Kohl's Rewards/Charge applications
• Acted as a savings advocate, helping customers maximize discounts and loyalty benefits
• Resolved service issues in a friendly manner while meeting daily credit sign-up goals
• Balanced cash drawer and secured store at open/close

Unit Clerk - Gracedale Nursing Home - Nazareth, PA

(2022-05 - 2022-09)

• Created and maintained confidential records and charts for 24-resident unit
• Scheduled residents weekly for appointments, clinics, and transportation
• Ordered office supplies and ensured all admission paperwork was complete and signed
• Maintained logs and reports; answered phones, intercom, and email
• Built trusted relationships with residents and families during admissions and care transitions

Psychology - Kutztown University (1990 - 1994)

High School Diploma - Nazareth Area High School (1990)

Art Classes - NCACC