Julia Goodrich

Energetic and people-oriented hospitality professional with leadership experience in high-volume restaurant and fitness café environments. Proven success in team supervision, upselling strategies, customer engagement, and revenue growth. Seeking opportunities in Chicago's hospitality industry while expanding experience in digital marketing, branding, and creative content development.

Strong communicator with a passion for customer experience, innovative marketing ideas, and fast-paced collaborative work environments.

Server - Biaggis Italian Restaurant - Kildeer

(2025-03)

• Ranked top server in sales and performance metrics for two consecutive months.
• Increased sales through strategic upselling of featured dishes, drinks, and desserts.
• Delivered high-quality service in a fast-paced, upscale dining environment while maintaining strong guest relationships.
• Promoted to bartender within one year for strong leadership and customer service performance.

Lifeguard - Midtown Athletic Club - Palatine

(2026-03)

• Maintained a safe and welcoming environment by monitoring pool activities and responding quickly to guest needs.
• Demonstrated strong time management and work ethic by successfully balancing two part-time jobs during the summer.
• Provided excellent customer service while working in a fast-paced, team-oriented environment.

LifeCafe Supervisor - Lifetime Fitness LifeCafe - Lake Zurich

(2022-09 - 2025-03)

• Increased café revenue by 10% through upselling and promoting featured menu items.
• Developed creative promotional ideas to boost sales and customer engagement.
• Supervised daily operations and supported team training in a fast-paced environment.
• Handled POS transactions, guest concerns, and high-pressure situations with professionalism and composure.

Shift Lead - Café Zupas - Kildeer

(2020-09 - 2022-08)

• Supervised a team of 10+ employees while balancing leadership responsibilities as a high school senior.
• Assisted with training, scheduling, and daily operations in a high-volume environment.
• Maintained strong customer satisfaction through efficient service and problem-solving.
• Trained new employees on customer service standards, food safety, POS systems, and team operations.

Bachelors of Media and Arts Management - Media and Arts Management - Columbia College Chicago (2026-08 - 2028-05)

Associates in Arts - Arts - Harper College (2024-08 - 2026-05)