Julia Hungerford

Resolved customer concerns quickly and professionally to ensure strong customer satisfaction. Coached and trained new employees by demonstrating tasks and exhibiting excellent customer service. Accurately completed administrative tasks such as cash reports, food count, inventory logs, and other digital documentation.

Shift Supervisor - Starbucks - Northfield, OH

(2025-08)

• Resolved customer concerns quickly and professionally to ensure strong customer satisfaction.
• Coached and trained new employees by demonstrating tasks and exhibiting excellent customer service.
• Accurately completed administrative tasks such as cash reports, food count, inventory logs, and other digital documentation.
• Ensured fellow partners complied with all company policies and food safety standards.

Nanny - Private Household - Chagrin Falls, OH

(2021-08 - 2025-08)

• Coordinated daily schedules, appointments, and transportation for 2 children.
• Cared for two children from infancy to early childhood, with responsibilities including feeding, sleep training, and behavior management.
• Developed and maintained structured routines, fostering independent learning through Montessori based play.
• Maintained clear, professional communication with parents and adapted quickly to evolving household expectations.

Lifeguard - Cedar Point - Sandusky, OH

(2021-05 - 2021-08)

• Monitored high-volume aquatic areas to ensure guest safety.
• Responded quickly and effectively to potential emergencies.
• Maintained focused attention during long shifts in high-stress environments.
• Enforced rules to ensure safety and security of guests.

Barista Supervisor - Starbucks - Broadview Heights, OH

(2019-06 - 2021-04)

• Trained and supervised new baristas while overseeing daily store operations.
• Managed product inventory, placed orders, and coordinated scheduling for a team of employees.
• Delivered excellent customer service while balancing managerial and barista responsibilities.
• Handled cash, POS transactions, and maintained compliance with safety and cleanliness standards.

Swim Instructor / Lifeguard / Front Desk - Goldfish Swim School - Hudson, OH

(2018-11 - 2019-05)

• Taught swim lessons to children ages 6 months to 12 years, focusing on water safety and progressive skill building.
• Monitored pool during swim lessons and swim team to ensure everyone was safe.
• Coordinated swim class scheduling and maintained records for enrolled families.
• Entered data provided by families in an organized spreadsheet.
• Provided front desk support by greeting families, handling payments, and explaining lesson structure.

Front Desk/Banquet Organizer/Server - Summit Pointe Senior Living - Macedonia, OH

(2017-07 - 2018-11)

• Welcomed guests into building, gave directions on where to go, answered phones and used Microsoft Office.
• Answered phone calls inquiring about possible residents, conducted tours of the building, helped with paperwork.
• Helped organize and plan holiday events in dining room, birthday celebrations, family dining, and buffets.
• Took resident drink and food orders, ran food, bussed tables, rolled silverware.

Nordonia High School (2015 - 2019)

Cuyahoga Community College