Shift Supervisor - Starbucks - Northfield, OH
(2025-08)
- Resolved customer concerns quickly and professionally to ensure strong customer satisfaction.
- Coached and trained new employees by demonstrating tasks and exhibiting excellent customer service.
- Accurately completed administrative tasks such as cash reports, food count, inventory logs, and other digital documentation.
- Ensured fellow partners complied with all company policies and food safety standards.
Nanny - Private Household - Chagrin Falls, OH
(2021-08 - 2025-08)
- Coordinated daily schedules, appointments, and transportation for 2 children.
- Cared for two children from infancy to early childhood, with responsibilities including feeding, sleep training, and behavior management.
- Developed and maintained structured routines, fostering independent learning through Montessori based play.
- Maintained clear, professional communication with parents and adapted quickly to evolving household expectations.
Lifeguard - Cedar Point - Sandusky, OH
(2021-05 - 2021-08)
- Monitored high-volume aquatic areas to ensure guest safety.
- Responded quickly and effectively to potential emergencies.
- Maintained focused attention during long shifts in high-stress environments.
- Enforced rules to ensure safety and security of guests.
Barista Supervisor - Starbucks - Broadview Heights, OH
(2019-06 - 2021-04)
- Trained and supervised new baristas while overseeing daily store operations.
- Managed product inventory, placed orders, and coordinated scheduling for a team of employees.
- Delivered excellent customer service while balancing managerial and barista responsibilities.
- Handled cash, POS transactions, and maintained compliance with safety and cleanliness standards.
Swim Instructor / Lifeguard / Front Desk - Goldfish Swim School - Hudson, OH
(2018-11 - 2019-05)
- Taught swim lessons to children ages 6 months to 12 years, focusing on water safety and progressive skill building.
- Monitored pool during swim lessons and swim team to ensure everyone was safe.
- Coordinated swim class scheduling and maintained records for enrolled families.
- Entered data provided by families in an organized spreadsheet.
- Provided front desk support by greeting families, handling payments, and explaining lesson structure.
Front Desk/Banquet Organizer/Server - Summit Pointe Senior Living - Macedonia, OH
(2017-07 - 2018-11)
- Welcomed guests into building, gave directions on where to go, answered phones and used Microsoft Office.
- Answered phone calls inquiring about possible residents, conducted tours of the building, helped with paperwork.
- Helped organize and plan holiday events in dining room, birthday celebrations, family dining, and buffets.
- Took resident drink and food orders, ran food, bussed tables, rolled silverware.
