Case Manager - Meridian Services - Golden Valley, MN
(2025-05)
- In-depth knowledge of waivered services, including: CADI, Rule 185/VA/DD, DD, EW, AC, and CDCS.
- Teamwork proficiency in a supportive office setting that requires focus and drive.
- Comprehensive understanding of how to communicate with people with mental health issues and disabilities.
- Ability to work under pressure and get the work expected daily done with efficiency.
- Recognized ability to support fellow coworkers in learning and answering questions.
- Ability to maintain professionality when faced with escalated individuals.
- Drive to learn, teach, and support peers and clients.
Server - 112 Eatery - Minneapolis, MN
(2023-11 - 2024-11)
- In-depth knowledge of wine and food preparations required to communicate efficiently with guests.
- Teamwork proficiency in a fast-paced, high turn-over restaurant.
- Comprehensive understanding of guest communication.
- Opening and closing duties that ranged from handling both front of house and back of house requirements.
Server/Bartender - Owamni by The Sioux Chef - Minneapolis, MN
(2022-07 - 2023-10)
- Cultivated an in-depth knowledge of food, wine and culture to relay information to guests.
- Maintains an organized and efficient approach to a perpetually busy atmosphere.
- Works with my team to maintain the quality of our service and ensure the guest leaves feeling taken care of and satisfied.
- Aids in decision-making for new bar programs.
- Works as a jack of all trades within the restaurant, helping wherever it is needed to ensure efficiency.
Server/Bartender - Martini Time LLC - Eau Claire, WI
(2021-07 - 2022-03)
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served in fast-paced environment that utilized a waitlist every shift.
Server/Bartender - 44 North - Eau Claire, WI
(2021-05 - 2021-07)
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server/Bartender - Livery Saloon - Eau Claire, WI
(2017-05 - 2020-06)
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Server/Shift Lead - Oliver's Public House - Madison, WI
(2015-08 - 2017-05)
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
