Bilingual Immigration Support Professional
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Bilingual Immigration Support Professional with experience supporting USCIS applications, immigration court matters, and case management processes. Experienced in coordinating immigration filings, legal documentation, client communications, and government agency interactions. Brings a multidisciplinary background spanning legal support, finance, healthcare administration, customer service, and operations, supported by strong analytical, organizational, and problem-solving skills.
Immigration Litigation Support - Legal Assistant
US Immigration Law Counsel | August 2025 – June 2026 | United States
Support attorneys in immigration litigation matters before Immigration Court, DHS, and ICE.
Monitor case status through EOIR, DOJ, USCIS, and other legal systems, tracking hearings, decisions, court orders, deadlines, and case updates.
Communicate with USCIS, Immigration Court, DHS, and ICE via phone and online systems regarding case status, inquiries, scheduling matters, and procedural updates.
Maintain case records, deadlines, and legal documentation through internal case management systems.
Prepare packets for motions, court filings, USCIS submissions, and supporting legal documentation.
Coordinate attorneys’ calendars for court appearances, USCIS appointments, hearings, client meetings, and case-related deadlines.
Coordinate client document collection and follow-ups to support timely filings and case preparation.
Manage and communicate legal correspondence and case updates to clients, including notices, interview appointments, biometrics appointments, Requests for Evidence, and court-related documentation.
File documents with Immigration Court, DHS, and ICE, ensuring compliance with deadlines and procedural requirements.
Sergio Patino Immigration Services | March 2023 – August 2025 | United States
Prepared and completed USCIS forms including I-130, I-485, I-765, N-400, and related applications, ensuring accuracy and completeness.
Reviewed client documentation, identified missing information, and assisted in assembling complete application packets with supporting evidence and translations.
Communicated with clients to provide case updates, request documentation, and guide them through filing requirements.
Translated client interviews and legal documentation between English and Spanish.
Monitored case progress and maintained internal tracking systems to support timely submissions.
Customer Service Representative / Data Support
Sutherland | Aug 2022 – September 2025 | Remote
Handled high-volume customer interactions via phone, email, and chat.
Analyzed customer service data to identify call trends, service issues, and operational performance indicators.
Assisted in preparing internal reports and dashboards to track resolution times, service efficiency, and customer satisfaction.
Supported process improvements through workflow evaluation and performance analysis.
Propio Language Services / Akorbi | January 2023 – September 2025 | Remote
Provided consecutive and simultaneous interpretation for legal, medical, insurance, and customer service interactions. Facilitated communication between limited-English-proficient clients and service providers in fast-paced and sensitive environments.
Interpreted legal and medical terminology accurately while maintaining confidentiality and professional interpreter standards.
Baker McKenzie | Jun 2013 – Oct 2014 | Bogotá, Colombia
Coordinated with attorneys and administrative staff to verify billable hours, expenses, and supporting documentation prior to invoicing.
Issued and reviewed invoices for domestic and international clients, ensuring accuracy and compliance with billing guidelines.
Prepared financial and budget tracking reports for legal practice groups, monitoring revenue, expenses, and outstanding balances.
Analyzed billing data, supported accounts receivable follow-up, assisted with month-end closing activities, and provided training support on billing procedures.
Other Billing & Management Experience | Bogota & Cali, Colombia
(Soletanche-Bachy Cimas S.A | Dime Clínica Neurocardiovascular | Estilos y Perfiles)
Managed full-cycle invoicing, accounts receivable, payment tracking, and client communications related to account inquiries, payment arrangements, and service coordination.
Analyzed accounting records, operational data, and cash flow trends to support management decision-making, budget planning, and financial reporting.
Oversaw daily operations, including staff coordination, scheduling, service quality control, and administrative processes.
Implemented process improvements and cost-control initiatives to enhance reporting accuracy, operational efficiency, and overall business performance.
Paralegal Certificate in Immigration Law – Paralegal Institute of the Americas
Bachelor of Business Administration in Finance – Universidad Libre
Technical Degree in Finance & Business Administration – FCECEP
