Julian Collins

Creative and results‑driven professional with several years of experience in marketing, customer service, and operational management. Highly adaptable in fast‑paced environments with strong problem‑solving abilities and a proven record of effective teamwork. Skilled in project organization, team coordination, and delivering high‑quality service across hospitality and client‑facing roles.

Experienced in building operations, tenant services, vendor coordination, and construction project support, including scheduling, compliance tracking, workflow management, and cross‑team communication. Former college athlete with hands‑on experience supporting athletic programs and youth‑focused initiatives, bringing leadership, communication, and a passion for community engagement.

Sales Member at Vector Marketing-Cutco (2018-06 – 2018-08)

• Cooperated with sales and marketing team leaders to determine best products to promote or withdraw
• Networked using a variety of platforms to build potential sales and customers
• Designed and created promotional materials for presentation to customers
• Participated in sales development and marketing strategy meetings

Operation Crew Team Member at Millikin University (2018-08 – 2020-10)

• Responded professionally to emails and phone calls
• Attended to students and faculty with abundance of inquiries
• Planned and coordinated meetings and events for school staff, alumni and scholars

Gaming Attendant at Miss Kimmees (2020-09 – 2021-10)

• Attended to a diverse group of customers
• Calculated inventory, sales and cashed out the register
• Developed balance sheets to matching inventory to sales racking and logging
• Managed building operations and upkeep. Following opening and closing procedures used to ensure build safety and functionality.

Marketing Internship at Kirby Medical (2021-01 – 2021-03)

• Managed and maintained social media platforms and informed public and patients of healthcare and events
• Contacted vendors and sponsorships with company to plan for events
• Planned events, prepared, created, and managed sign up list and reservations for locations and attendees
• Enhanced skills in professional communication verbally and through email

Commercial Sales/ Floor Sales Member at AutoZone (2021-10 – 2022-05)

• Orchestrate commercial orders & sales, manage inventory for auto shops and work to manage local shop/garage attic stock and best ways to budget inventory.
• Resolve issues for customers using context clues and ability to think on the fly, provide and excel in customer service
• Manage and maintain in-store inventory.

Staff Assistant at Hines (2022-08 – 2023-08)

• Serve as the point of contact for inquiries, service requests, move‑in/move‑out coordination, and general building information.
• Manage building calendars, tenant deliveries, vendor access, and event logistics, including scheduling and operations for the Conference Center.
• Operate and oversee the building's work order system, ensuring timely resolution of maintenance issues through coordination with Housekeeping, Security, Mail Room, and Engineering teams.
• Prepare and process tenant billbacks, service invoices, and building operational accounts, including vendor billing and payment tracking (Comcast, ComED, Cintas, Amazon, and service providers).
• Maintain building compliance documentation, including vendor certificates of insurance, incident reports, and safety communications.
• Create and distribute weekly newsletters, building announcements, and tenant communications to support engagement and satisfaction.

Tenant Service Coordinator/Workplace Engagement Coordinator at Hines (2023-09 – Present)

• Serve as the primary tenant point of contact, managing service requests, resolving office‑space concerns, and providing operational guidance to support tenant productivity and satisfaction.
• Strengthen tenant relationships through workplace engagement initiatives, promoting building events, gathering feedback, and delivering amenities that enhance the tenant experience.
• Track annual and ongoing building budgets, ensuring accounts remain within spending limits while planning future operational needs, capital improvements, and long‑term building projects.
• Coordinate daily building operations and team collaboration with Engineering, Security, Housekeeping, Mail Room, and Property Management to maintain service standards and respond effectively to tenant needs.
• Maintain building areas and common spaces by coordinating contractor maintenance scopes, repairs, inspections, and long‑term building requirements.
• Lead construction project coordination, managing schedules, deliveries, communication, and compliance with building codes; collaborate with architectural and structural teams while tracking invoices, payments, and change orders.
• Conduct and coordinate building walkthroughs, budget meetings, and project estimation sessions for tenant improvements and building‑wide initiatives.
• Perform routine building and amenity walkthroughs to identify maintenance needs, safety concerns, and service gaps, ensuring timely follow‑through and escalation when necessary.
• Support leasing coordination by assisting with tenant onboarding, communicating lease requirements and documentation, facilitating space tours, and ensuring smooth transitions during move‑ins, move‑outs, and construction‑related changes.

Bachelor of Science in Digital Media Marketing – Millikin University (2022-05)