Julian Urrabazo

Results-driven and highly motivated professional with over five years of progressive leadership experience in fast-paced operational environments. Proven ability to manage teams, ensure regulatory compliance, and deliver exceptional customer service. Recently earned the CompTIA Security+ (SY0-701) certification, demonstrating foundational knowledge in network security, risk management, and incident response.

Seeking an entry-level cybersecurity or IT support role where strong analytical and leadership skills can contribute to organizational security.

General Manager at Domino's Pizza (2021-06 – 2022-02)

• Directed daily operations, supervising staff and ensuring high standards of customer service and productivity.
• Designed and implemented sales and service strategies that improved revenue and customer retention.
• Managed inventory and payroll while maintaining operations within budget constraints.
• Ensured compliance with company policies and government regulations, reducing organizational risk.
• Recruited, trained, and mentored employees to achieve key performance indicators.
• Conducted performance evaluations and administered employee discipline when necessary.
• Implemented loss prevention and security practices to reduce theft and financial discrepancies.
• Generated and analyzed monthly sales reports to support strategic business planning.

General Manager in Training at Domino's Pizza (2020-02 – 2021-05)

• Trained, managed, and motivated a team of 12 employees to enhance operational efficiency.
• Assisted in recruitment, hiring, and onboarding of new staff.
• Generated daily operational and sales reports to drive continuous improvement.
• Monitored inventory levels and managed vendor orders to maintain optimal stock.
• Conducted staff evaluations and supported workforce planning decisions.
• Reviewed billing invoices and expense reports to minimize financial discrepancies.
• Built and maintained strong relationships with customers and stakeholders.

Shift Lead at Domino's Pizza (2018-08 – 2020-01)

• Delegated tasks and supervised employees to ensure smooth daily operations.
• Resolved escalated customer concerns and communicated issues to senior management.
• Completed opening and closing procedures, including cash reconciliation and bank deposits.
• Maintained compliance with company standards and operational policies.
• Coached and trained team members, improving productivity and workplace safety.
• Managed inventory counts and resolved discrepancies to maintain accurate records.

Customer Service Representative at Domino's Pizza (2016-12 – 2018-07)

• Delivered exceptional customer service by resolving complaints and addressing billing or service issues.
• De-escalated tense situations while maintaining a calm and professional demeanor.
• Processed customer transactions and assisted with payment arrangements.
• Responded to incoming calls and emails, providing frontline support.
• Developed strong customer relationships that encouraged repeat business.
• Contributed to operational improvements that reduced customer wait times.

Limited Medical Radiologic Technologist with Medical Assisting Skills – The College of Health Care Professions

High School Diploma – Southwest High School (2018-06)