Hair dresser - Great Clips - Big Sky, MT
(2025-10)
- Provided exceptional hairstyling services to clients, ensuring their satisfaction and repeat business
- Styled hair for special occasions such as weddings, proms
- Expertly cut hair using a variety of techniques
- Maintained cleanliness and organization of workstations by sanitizing tools after each use and keeping supplies well-stocked
- Built strong relationships with clients through excellent communication skills and attentive customer service
- Managed appointment bookings efficiently using salon software system styleware
Building Manager - Big Sky community organization - Big Sky, MT
(2025-05 - 2025-09)
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Increased team productivity by implementing new workflow processes and tools
- Developed and executed strategies to improve employee engagement and retention
- Mentored and coached employees to develop their skills and advance within the organization
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
- Ensured compliance with regulatory requirements or industry standards throughout the duration of each project
- Implemented effective communication channels/tools (e.g., Slack, Trello) to enhance collaboration among team members
Hair Dresser - Hair by Juliana Minnella - Wentzville, MO
(2023-03 - 2025-05)
- Provided exceptional hairstyling services to clients, ensuring their satisfaction and repeat business
- Styled hair for special occasions such as weddings, proms
- Expertly colored hair using a variety of techniques including
- Maintained cleanliness and organization of workstations by sanitizing tools after each use and keeping supplies well-stocked
- Built strong relationships with clients through excellent communication skills and attentive customer service
- Managed appointment bookings efficiently using salon software systems to ensure smooth operations
- Collaborated with other stylists on creative projects such as fashion shows or editorial photoshoots to showcase artistic abilities
- Implemented new marketing strategies like referral programs or social media promotions resulting in an increase in client base by 80%
- Increased retail sales by 65% through effective product knowledge tailored specifically to each client's needs
- Developed personalized hair care plans for clients, recommending suitable products and providing tips for at-home maintenance and care
- Managed inventory of salon supplies, ensuring adequate stock levels and minimizing waste or overstocking
- Implemented time-saving techniques processes to increase productivity without compromising quality
- Resolved customer complaints or concerns promptly and professionally, maintaining a high level of customer satisfaction
- Demonstrated strong attention to detail when performing intricate hairstyles or executing complex color corrections
- Increased client retention rate by 85% through personalized follow-up communication and exceptional service delivery
- Participated in ongoing professional development courses to expand skills in areas such as extension certification
- Managed bookkeeping with sales and profits
- Booth rental at different salons
- Assisted management with boutique at The beauty den - Wentzville Mo, Belleza salon and boutique - Ofallon Mo
Clerk - Quiktrip - St. Louis District
(2021-02 - 2023-03)
- Assisted in training new clerks on company policies, procedures, and systems
- Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
- Maintained up-to-date knowledge of product offerings, promotions, and company policies
