Julianne McDonald

Detail-oriented administrative and case management professional with 7+ years of experience managing documentation, maintaining accurate records, and coordinating services across multiple systems. I am skilled in data entry, database management, and reviewing information for accuracy and compliance. Known for strong organizational abilities, confidentiality, and the ability to meet deadlines while producing high-quality work.

Adept at collaborating with teams and maintaining detailed records to support operational efficiency.

BSW Level Case Manager at The Foundation for Delaware County, Healthy Start (2022-08 – Present)

• Maintain detailed digital case records and documentation while ensuring compliance with program and confidentiality standards.
• Enter and update client information across internal systems and databases with high accuracy.
• Review case information to identify discrepancies and ensure documentation is complete before submission.
• Track client progress, maintain service plans, and document outcomes in accordance with reporting requirements.
• Coordinate referrals and maintain organized records of services and provider communication.

Team Leader / Case Manager at The Foundation for Delaware County, Healthy Start (2019-01 – 2022-08)

• Oversaw case documentation and compliance standards for a team of case managers.
• Reviewed records and reports to ensure accuracy, completeness, and adherence to program policies.
• Managed caseload data and documentation while monitoring service delivery and performance metrics.
• Maintained organized electronic and physical records while coordinating communication between clients and providers.
• Supported staff with procedural guidance and documentation best practices.

Administrative Assistant at Global Guardian Services (2013-08 – 2018-03)

• Maintained detailed financial and administrative records for 50+ wards of the state, ensuring accuracy and timely processing of expenses.
• Entered and managed data across multiple spreadsheets and documentation systems.
• Managed a multi-line phone system, scheduled appointments, and maintained organized filing systems.
• Coordinated office communications, incoming mail, and shipments while supporting daily administrative operations.
• Improved document organization and filing systems to increase efficiency and accessibility of records.

Bachelor of Social Work in Social Work, Minor in Business – Cabrini College (2012-05)

High School Diploma – Twenty First Century Cyber School (2007-06)