Volunteer Services - Regional Intake Manager and Volunteer Engagement Specialist - American Red Cross - Illinois
(2023-10)
Regional intake manager and volunteer engagement specialist for the Illinois region. Managing onboarding processes and volunteer engagement while maintaining goals and metrics for all lines of service. Collaboration is a big part of our success we need to maintain open lines of communication to not only support each other in any way we can, it also allows individuals and groups to leverage diverse skills, knowledge and perspectives to achieve common goals.
- Manage to keep the days on path for new volunteers at 10-12 days
- Manage a group of volunteer screeners that have been trained
- Maintain the Intake Que - Screening and engaging volunteers
- Send referrals over in a timely manner
- Maintain metrics and meet yearly requirements
- Support Admin process
- Report out metrics on weekly meetings
Disaster Program Specialist - American Red Cross - Illinois
(2022-10 - 2023-10)
- Managed volunteers, provide onboarding, provide guidance to new volunteers and assured that they had a good orientation experience
- Provide training for new volunteers
- Manage events to hold to help meet our current fiscal goals
- Assist clients that have had fires
- Hold monthly volunteer meetings
- Attend monthly partner meetings to manage our goals and metrics
- Respond to Disasters that included deployment
Customer Service Representative - Allstate
(2021-05 - 2022-10)
Worked in a call center answering approximately 70 plus calls on a shift. Work remotely.
- Answer phones in a call center
- Make changes to the policies and reinstate policies
- Licensed in 52 states in Personal lines
- Perform applicable procedures to ensure compliance with Companies standards
- Have conversations with customers and understanding their needs
- Maintain sensitive data
- Assist with billing and explain changes to customer as needed
- Assist with claims when customer called in and had questions
- Help customers when they call in wanting to save money on premium
- Create Insurance binders for Dealer when customer adds a new vehicle
- Give quotes when needed
- Was the chat assistant for customers
Customer Service Representative - Anthem
(2019-01 - 2021-05)
Worked in customer service in an Agent's office.
- Answered phones
- Made changes to policies
- Assisted with billing
- Used a management system to identify and update customer information
- Filed claims, dealt with 3rd parties to resolve claims
- Systems I have used for claims are Lexis Nexis, Guidewire claim center and Filehandler enterprise
- Ran reports & did renewals
- Give quotes when needed
Manager - Common Ground Thrift Store
(2016-06 - 2021-05)
Managed a non-for profit thrift store that employed 4 people and managed 10 volunteers that helped with the store.
- Ran the day to day operations of sorting clothes, arranging them in the store and creating eye pleasing displays
- Assisted customers with questions and checkout process
- Providing a place to get reasonably priced clothing and items
- Offering a place for people to serve community service hours as well
- In charge of fundraising for this ministry in which we raised enough money to help open a bakery
- Responsible for training and orientation of new employees
- Hold fundraisers to meet our financial goals
- Coordinate Events with staff and volunteers to promote awareness for what we are doing
- I was also responsible for the success of our events
- Seek out and retain relationships with donors to support our mission
Disaster Services/AmeriCorps Member and Volunteer - Red Cross
(2010-08 - 2018-06)
- Instructed disaster prep, health & safety info and taught adult & youth programs
- Identified emergency related community needs
- Responded to local and regional disasters by distributing emergency supplies, and providing recovery planning
- Taught CPR, First Aid and AED
- Still CPR, AED and First aid certified
- Served in many communities after disasters occurred
- FEMA certified in Disaster preparedness as well
- Completed and maintained records including pre/post test results
- Participated in required training, activities, team building and other opportunities as they arose
- Coordinated smoke alarm installations in underprivileged areas
Office Clerk - SC2
(2002-09 - 2010-10)
Responsible for providing timely customer service for Caterpillar customers when they needed parts. Worked at the dock in the Morton facility as team lead managing 2 employees.
- Processed bills, generated outgoing orders
- Provided tours of the facility and did new hire orientation
- Created outbound bills of lading for orders
- In charge of updating the MSDS (Material safety data sheets) or now known as SDS (safety data sheets) for the station at each building
- Managed 2 employees and was responsible for managing incoming material and for generating appropriate paperwork for outgoing orders
- Complied with state and local laws concerning hazardous materials
- Answered phones and provided customer service
- Assisted with payroll, familiar with work day and external databases
- Worked in the HRIS system managing human resource functions for the facility
- Performed audits of parts and material
Medical Records/Claims Assistant - Hopedale Medical Complex
(2000-01 - 2010-12)
- Handled claims
- Handled all Medicare filing
- Scanned medical records
- Answered phones
- Assisted customers
- Handled EOB's
- Processed bills
- Worked denied claims
