Client Services Lead at SPS North America Inc (2020-08 – 2026-08)
Provides exceptional oversight and administration of office and mail services, delivering operational functions in processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge). This position leads (with the direction of the supervisor) the client services onsite.
- Provides 5-star customer service to all employees (in all forms of communication)
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software packages
- Manages outgoing mail/package transactions
- Performs duties associated with shipping and receiving of materials
- Notifies employees upon receipt of inbound deliveries
- Distributes mail/packages to company personnel
- Acts as point of contact for company personnel on mail/package inquiries
- Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper)
- Submit work orders for certain requests
- Service and replenish the barista, pantry, conference, kitchen, or meeting areas
- Will perform meeting room and conference room set ups
- May perform building occupant moves within assigned facilities
- Will perform light maintenance and cleaning duties as assigned
- Maintains the Business Service Center area in a neat and orderly fashion
- Monitors level of office supplies on the floor, and replenishing and orders accordingly
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
- Proactively seeks out additional work during downtime
- Builds professional relationships with customers and other teams
- Maintains professionalism and composure when interacting with all employees
- Trains back-up and provide guidance on policies and procedures
- Determines what additional support is needed when handling sensitive inquiries
- Provides exceptional customer service to clients
- Provides reception or concierge (front of office) coverage as needed
- Assign tasks to team members
- Determines the completion timeline and monitors progress to keep the project on track and on schedule
- Communicates clear instructions to team members
- Creates and distributes reports to update the company on the team's progress
- Works in conjunction with the supervisor to determine day-to-day operational needs at the site
Senior Onsite Administrator at Ricoh USA (Amazon, DLA Piper, Bullivant Houser Bailey PC) (2007-04 – 2026-08)
- Provide professional front desk and administrative support in corporate and legal office environments
- Greet visitors and employees while maintaining a welcoming office atmosphere
- Answer phones, respond to inquiries, and direct visitors
- Coordinate executive calendars, meetings, and administrative requests
- Manage filing, scanning, copying, document preparation, and records
- Order office supplies and maintain inventory
- Process confidential documents securely
- Coordinate incoming/outgoing mail and courier services
- Prepare daily operational and billing reports
- Train new employees on office procedures and customer service
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