Julie Gavigan

Detail-oriented Medical Administrative Assistant with extensive experience in front-office coordination, appointment scheduling, and patient intake across diverse healthcare settings. Skilled in managing multi-line phone systems and maintaining EHR accuracy while ensuring strict HIPAA compliance. Recently relocated from Colorado to Oklahoma, looking to contribute to a local organization while expanding a professional network.

Occupational Therapy Front Desk Coordinator - Colorado Center of Orthopedic Excellence - Colorado Springs, CO

(2024-06 - 2026-06)

Managed front-office operations and administrative workflows for the Occupational Therapy department.

• Coordinated and scheduled post-operative appointments and specialist referrals.
• Managed high-volume incoming calls, directing patients to the appropriate departments.
• Executed precise data entry for patient registration and clinical documentation.
• Managed Electronic Health Records (EHR) and directed medical record digitization initiatives.
• Conducted insurance verification and pre-authorizations to facilitate seamless billing operations.
• Prepared and organized comprehensive patient charts ahead of scheduled appointments.
• Coordinated seamless transitions for patients referred from surgical departments.

Service Specialist - Executive Services - Pueblo, CO

(2023-10 - 2024-03)

Streamlined and managed high-volume patient calls with efficiency and accuracy.

• Answering Service
• Dispatching
• Data Entry
• Transferring Calls
• Quality Assurance
• Front Desk/Scheduling

Front Desk/Scheduling - Dublin Primary Care - Colorado Springs, CO

(2013-09 - 2015-03)

• Scheduling
• Operator
• Coordinated new patient registration and maintained precise data entry protocols.
• Operated multi-line phone systems to ensure seamless patient communications.
• Facilitated efficient patient check-in and check-out processes, ensuring a positive clinic experience.
• Verified Insurance
• Data Entry

Chiropractic Assistant / Front Office Coordinator - Complete Chiropractic - Colorado Springs, CO

(2012-03 - 2013-03)

• Assisted attending physicians with Active Release Techniques (ART) and direct patient care.
• Scheduling
• Insurance Verification
• Answered phones
• Roomed Patients
• Medical Records
• Filing

Medical Records/Receptionist - Rocky Mountain Cancer Centers - Colorado Springs, CO

(2011-01 - 2011-07)

Digitized and organized confidential patient medical records and intake documentation in compliance with HIPAA guidelines.

• Medical releases
• Answering phones
• Facsimile
• Operator/Claims intake

Operator/Claims intake - Spherion/AAA/Zurich - Colorado Springs, CO

(2007-06 - 2008-11)

• Answering Phones
• Directed inquiries to appropriate insurance adjusters to facilitate timely claims processing.
• Data Entry
• Processed First Notice of Loss (FNOL) intakes for Workers' Compensation claims.

MAA Certificate - Pima Medical Institute (2008-12 - 2009-10)

GED - Pikes Peak Community College (2001-06 - 2001-06)