Dispatcher - Sunset Luxury Limousines / Corporate Transportation Inc. - Westminster, CO
- Coordinated scheduling and routing logistics, maintaining driver availability and vehicle utilization using dispatch software and tracking systems
- Maintained constant communication with drivers, providing updates on changes, flight delays, cancellations, and unexpected issues to ensure smooth operations
- Contacted clients to confirm reservations and updated itineraries with accurate information, enhancing customer satisfaction
- Managed multi-line phone system, answered calls, scheduled reservations, processed payments, and handled customer correspondence
- Initiated calls to clients and passengers to manage expectations and provide driver pickup information for after-hours trips
- Managed email updates and completed tasks focusing on client satisfaction, cost efficiency, and operational effectiveness
Fuel Dispatcher - STI Transportation Inc. - Commerce City, CO
(2025-05 - 2026-09)
- Built dispatch schedules 12-24 hours in advance based on customer needs and driver availability to optimize route efficiency
- Monitored driver routes and proactively addressed issues to maintain timely deliveries
- Answered customer, driver, and public phone calls promptly, providing professional and clear communication
- Managed customer inventories via websites and processed customer orders accurately
- Sorted and distributed delivery paperwork to appropriate customers
- Assisted drivers with ELD logs and corrections, ensuring compliance with regulations
- Supported special projects and additional duties as required
Dispatcher - Mcada Drilling Fluids - Fort Lupton, CO
(2024-01 - 2025-05)
- Dispatched drivers to oil and gas locations for delivery of FR and hazmat chemicals, coordinating logistics and delivery schedules with engineers
- Prepared and managed bill of ladings, directions, JSA, and ISO inspection sheets to ensure compliance and accurate delivery documentation
- Entered data into spreadsheets to monitor chemical inventory levels and maintained thorough driver paperwork and waybills
- Created invoice ticketing packets and managed payroll documentation by reviewing time details and waybills
- Maintained office correspondence and daily stocking for drivers, swampers, and mechanics
- Handled DOT inspections, truck, trailer, and ISO permits
- Managed multi-line phone system to support dispatch operations
Customer Success Associate - Ritchey Livestock ID - Brighton, CO
(2021-11 - 2023-12)
- Served as first point of contact, greeting customers and processing Ritchey Tag orders in person and via phone with professionalism and accuracy
- Managed high volume of incoming calls and emails, utilizing active listening to accurately enter orders and respond promptly
- Communicated with customers to create custom templates, ensuring satisfaction with product details and branding
- Provided detailed product and pricing explanations, resolving customer issues and assisting with order changes and shipment status
- Performed quality control checks on team orders to ensure accuracy before processing
- Trained new employees on daily operational procedures and customer service standards
- Assisted shipping department by entering tracking information and supporting logistics
- Managed front desk duties including greeting applicants and handling incoming packages
Lead Breakdown Coordinator / Call Center Agent - Rocky Mountain Truck Center - Brighton, CO
(2018-12 - 2021-08)
- Answered over 100 incoming calls per shift for roadside assistance, delivering exceptional customer service from initial contact through resolution
- Created repair orders and dispatched technicians promptly, coordinating service appointments and gathering vehicle data
- Acted as liaison between technicians and customers, accurately documenting vehicle issues and communicating repair details
- Managed repair shop operations across 8 locations in 6 states, overseeing dispatch, event control, and customer satisfaction
- Provided accurate repair quotes, obtained customer approvals, and maintained follow-up programs for service repairs
- Trained new employees on call center procedures, repair order creation, and customer interaction standards
- Evaluated employee calls to ensure adherence to phone procedures and quality service delivery
Call Center Agent / Collections Account Service Representative - Aspen Media and Market Research - Lafayette, CO
(2016-11 - 2018-11)
- Delivered excellent customer service in outbound and inbound calls, conducting surveys and assisting customers with account inquiries
- Maintained professionalism and active listening to ensure accurate data collection and customer understanding
- Assisted delinquent customers with payment arrangements to prevent further collection actions
- Developed strong rapport with customers, ensuring compliance with regulatory laws and resolving conflicts effectively
- Supported coworkers with standard operating procedures and coached agents to improve call quality and payment success
- Performed quality assurance and managerial duties including call monitoring and agent coaching
