Customer Success Coach - Scan123 - Portland, OR
(2025-03 - 2025-05)
- Provided ongoing technical support to customers, troubleshooting issues and resolving them promptly to minimize downtime
- Gathered feedback from customers on their experience using our product, identifying areas for improvement and relaying this information to the product development team
- Conducted regular check-ins with assigned clients to ensure they were achieving their desired outcomes and addressing any concerns or challenges they faced
- Assisted in the creation of customer success metrics and KPIs, tracking progress towards goals on a regular basis
- Served as an advocate for customers within the company, representing their needs during internal discussions about product enhancements or changes
- Mentored new members of the customer success team, providing guidance on best practices for managing client relationships effectively
Administrative Assistant - Safe At Home - Port Richey, FL
(2023-07 - 2024-12)
- Managed internal systems and workflows, including the collection and sharing of information to relevant stakeholders
- Provided office support for staff
- Arranged and managed logistics for meetings, programs, and development activities
- Scheduled and updated services and program activities
- Answered and transferred phone calls, screening when necessary
- Copied, scanned, filed, and sent documents and case files
- Maintained office supplies and coordinated maintenance of office equipment
- Prepared and edited any and all official correspondence and presentations for the program
- Entered data and maintained workbooks and spreadsheets in Excel and other databases
- Maintained a system for recording expenses and the use of petty cash
- Performed all other duties as assigned
Information Center Representative - Pasco-Hernando State College - New Port Richey, FL
(2022-01 - 2022-05)
- Answered inbound calls through a calling system
- Directed callers to appropriate departments and people based on their needs
- Provided limited technical support including password resets and information database updates
- Maintained a call center directory for the college
- Explained programs offered and helped students choose and register for classes based on their degree paths
Remote Customer Service Representative - Continuum Global Solutions - Rochester, NY
(2020-08 - 2021-01)
- Maintained up-to-date knowledge of customer accounts
- Answered phone and assisted customers with changes
- Explained products and benefits
- Resolved payment and order disputes
- Confirmed payments, refunds, etc.
- Provided assistance to clients
Cashier Associate - Tuesday Morning - New Port Richey, FL
(2018-11 - 2020-01)
- I assisted customers in completing cash, credit, and check purchases
- I received truck shipments and unboxed and organized received shipments accordingly
- I stocked bays and organized and rearranged merchandise where necessary
- I assisted customers in finding merchandise and assisted in moving furniture and loading cars when necessary
Front End Associate - Sam's Club #6448 - New Port Richey, FL
(2019-09 - 2019-12)
- Ran a register and assisted customers in completing cash, card, and check payments for purchases
- Ran both entrance and exit doors, answering customer questions and referring them to the appropriate areas or people in the store
- Ran a self-checkout center and assisted customers with use of the self-checkout machines
- Performed daily cleaning duties to help maintain a clean and safe workspace
Drycleaner's Assistant - Seaside Dry Cleaning and Restoration - New Port Richey, FL
(2015-03 - 2019-12)
- I assisted customers, received and kept track of orders and organized them in a record system
- I assisted in organization and laundry service
- I also cleaned and kept things in order
Party Hostess • Helper - Monster Mini Golf - New Port Richey, FL
(2017-08 - 2018-06)
I assisted customers in completing cash and credit purchases through an electronic system.
- I planned and ran birthday parties
- I took phone calls and set reservation dates and times
- I assisted with schedule planning of less than five employees
- I counted out and balanced a register and safe daily
- I completed daily janitorial and maintenance duties to help maintain a clean and safe work environment
