Julieth Rodriguez

Assists Department Manager with preparing work schedules, conducting performance appraisals, and interviewing job applicants Provides work direction and feedback to Partners under direction of Department Manager Assists Department Manager with ordering product, taking inventory and completing post-inventory paperwork, and monitoring department budget and payroll

Assistant Dept. Manager - H-E-B - Georgetown

(2026-01)

• Assists Department Manager with preparing work schedules, conducting performance appraisals, and interviewing job applicants
• Provides work direction and feedback to Partners under direction of Department Manager
• Assists Department Manager with ordering product, taking inventory and completing post-inventory paperwork, and monitoring department budget and payroll
• Performs routine inspections / audits to ensure compliance with productivity, quality, and sanitation standards
• Frequently receives, stocks, and merchandises product for department
• Assists Customers with inquiries or selection of products
• Maintains the highest levels of customer service through personal example, SOP compliance, and accountability
• Ensures compliance with federal, state, and H-E-B regulations, policies, and standards for product / food safety and sanitation
• Performs Representative and Specialist duties often

Service Admin - H-E-B - Georgetown

(2023-07 - 2025-07)

• Running the front end: Ensuring parking lot is maintained while keeping registers open depending on the customer flow
• Ensuring breaks and lunches are run in a timely manner
• Helping customers in store and customers calling with questions
• Cash handling
• Model/coach on superior customer service
• Serve as a point of escalation to resolve customer issues
• Serve as backup to department manager
• Provides work direction and training to other Partners
• Directly supervises employees in the department
• Approves financial transactions (e.g., overrides, opening, closing suspended orders)
• Manages traffic flow, customer throughput; relays, monitors expectations related to daily performance goals
• Tracks, anticipates high-sales times to ensure proper staffing, including lunch, break times
• Troubleshoots equipment/technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
• Performs duties of Service Partners frequently
• Comply with departmental and store SOPs and ensuring other partners comply as well
• Maintains standard in shrink, safety, inventory control, and sanitation
• Monitors/corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues/requests to management
• Pulls/preps financial and operations reports (e.g., Shrink links, RTO, IPMs)
• Supports department recruiting; reviews/communicates staffing needs; requests/monitors job postings and background checks; schedules interviews; schedules and assists with onboarding
• Supports department scheduling; keys in/edits schedules and changes; may write schedules in Manager's absence
• Coordinates department coverage, including Checkers, Business Center, Bookkeeping, and Gas Station
• Maintains department communications / bulletin boards
• Coordinates Partner events, department meetings, training sessions, and special projects/activities
• May order/distribute uniforms
• Supports/ prepares Department Manager with documentation forms, scheduling, process deadlines

Pharmacy Tech - H-E-B - Georgetown

(2023-07 - 2024-12)

• Role models / provides superior customer service and service standards
• Promotes / embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders / manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Health Science Vet Tech - Austin Community College