Julio Ortiz

Accomplished service technician with more than 10 years of experience in handyman services, electronic repairs, and home security installations. Proven ability to manage operations, drive sales growth, and deliver exceptional customer service. Skilled in diagnosing technical issues, installing security systems, and mentoring junior technicians. Committed to maintaining high standards of quality and compliance in all projects, ensuring customer satisfaction and operational efficiency.

Network Manager Floater - Polk County Public Schools - Lakeland, FL

(2025-09)

• Optimized network performance through proactive monitoring and troubleshooting techniques.
• Installed, configured, and maintained computer systems, networks, printers, and other peripherals.
• Performed hardware and software troubleshooting for thousands of devices.
• Resolved technical inquiries and concerns with excellent customer service.
• Managed computer equipment inventory and ensured supply availability.
• Assisted in server setup and maintenance, including OS and application installation.
• Documented all repairs for future reference and provided training sessions to end-users.
• Maintained accurate service records and mentored junior technicians on best practices.

Owner - SimplyFixit - Lakeland, FL

(2021-01)

• Provide handyman services, electronic repairs, and home security installations.
• Perform maintenance and repair tasks including plumbing, electrical, carpentry, and painting.
• Diagnose and repair hardware and software issues on computer systems and peripherals.
• Install and configure home security systems, cameras, alarms, and access control systems.

ADT Installation Technician - Bulldog Security - Tampa, FL

(2025-04 - 2025-07)

• Installed and configured residential and commercial security camera systems.
• Consulted with clients to recommend appropriate camera models for specific security needs.
• Managed equipment inventory and ran wiring through walls, ceilings, and conduits.
• Trained clients on effective system operation.

UPS Driver (Seasonal) - UPS - Lakeland, FL

(2024-10 - 2024-12)

• Delivered packages in a timely manner while adhering to traffic laws and safety regulations.
• Utilized GPS and maps to optimize delivery routes and minimize fuel consumption.

Installation Technician - SafeHaven Security Group, LLC - Tampa, FL

(2023-02 - 2024-02)

• Installed security systems, audiovisual systems, and network devices.
• Managed project supplies and inventory while adhering to strict quality control measures.

Store Manager - Ubreakifix - Lakeland, FL

(2016-04 - 2019-08)

• Oversaw all store operations, including sales, inventory, and staff supervision.
• Implemented strategies to drive sales growth and executed marketing campaigns.
• Performed technical repairs, hardware/software testing, and complex troubleshooting.
• Mentored and trained new technicians on equipment handling and industry best practices.

Some College - Business Marketing and Management - Florida Technical College (2017-01 - 2018-12)

Some College - Computer Animation - Full Sail University (2015-01 - 2016-12)

Some College - Computer Science - Polk State College (2014-01 - 2015-12)