Julio Rodríguez

2 years of experience in customer Service particularly in Retail Stores

Getting my Commercial and Multi engine Certificate.

Passionate on my career and always with a good positive way to do my best on my job and life.

EXPERIENCE

- Cafe Racer Bar, Caracas, Venezuela — Cashier.

July 2019 - January 2020

• Process customer payments by cash, debit, gift, and credit card. Inquire about the guest experience and smooth any issues. Answer telephone calls regarding reservations, menu questions, and business information.

Coordinate with hostess, floor, and kitchen staff regarding special customer requests.

- Planeta Sports, Caracas, Venezuela — Sales Associate.

February 2020 - September 2020

• Store profiling, opening and counting merchandise, cashiering,

replenishment, re-stocking, customer service, ability to find a customer need for the sale, organizing parts in the warehouse, conducting inventory, exchanges, and returns, opening and closing the cash register,

labeling clothing and shoes.

• Make it Magic LLC, Weston FL — Event Host.

June 2022 - June 2023

• Collaborating with teams for large groups/buyouts. Acting as an animated character for events. Carrying out activities with the children and communicating with clients.
• Timberland Outlet, Sunrise FL — Sales Associate/ Floor Manager.

February 2023 - April 2024

• Responsible for ensuring the Store achieves or exceeds sales, and UPTs,

and increases conversion and profitability goals through the effective use of short and long-term planning, expense control, sales, and service.

• Guarantee consistently high standards of customer experience within the

Store following the Timberland Brand.

• Working on the sales floor engaging with consumers, selling, and coaching employees.
• Manage and monitor Loss Prevention and awareness programs and directly responsible for operational compliance within the store; achieve or exceed all Inventory and shrink goals and communicate merchandise opportunities to the Store Manager and/or the Co Store Manager.
• Participate in new store openings and store closings.
• Responsible for accurately processing sales, exchange, and refund transactions at the register, with proper operation of the APTOS system,

handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, I was responsible for processing employee transactions while adhering to the Associate

Discount.

• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds standards.
• Maintain the physical condition of the Store according to relevant guidelines and communicate maintenance needs on time closing or opening the store.
• Required to work non-traditional hours; weekends, evenings, and holidays; overtime may be required.
• TUMI Outlet Store, Sunrise FL — Sales Associate (Part-Time)

April 2024 - February 2025

• Enthusiastic and service-driven professional with 9 months of experience in luxury retail. Passionate about TUMI’s commitment to quality and innovation, aiming to enhance the customer experience by applying the TUMI Loop philosophy of listening, understanding,

personalizing, and delivering exceptional service.

• Ensuring customer satisfaction by leveraging expertise in repairs,

maintenance, and product knowledge. Excited to uphold TUMI’s reputation for quality and service by delivering seamless repair and warranty solutions in a fast-paced retail environment.

• Aware about upholding TUMI’s commitment to quality and excellence by providing personalized solutions, resolving customer inquiries, and enhancing the overall shopping experience.

- U.E.P Colegio Enrique Maria Dubuc, Caracas, Venezuela— High School

Diploma

September 2010 - June 2019

- Fyr Lois Institute, Caracas, Venezuela — English Certificate

September 2017 - August 2019

- Wayman Aviation Academy, Pembroke Pines FL — Private Pilot License

October 2022 - June 2023

• Part 61 Private Pilot Flight School and Ground School.

- OSM Aviation Academy, Fort Lauderdale FL — Professional Pilot Program(Instrument Rated - Part 141)

January 2024 - August 2024

• Part 141 Instrument Rated Pilot Flight School and Ground School.

March 2025 - Present

• Part 61 Commercial Pilot Flight School and Ground School