Julissa Arriaga

Deliver exceptional customer service to thousands of fans per game in a fast-paced MLB environment Assisted guests with seating, ticketing, and even inquiries to ensure safety and satisfaction, resulting in positive fan feedback and smooth game day operations Collaborated with stadium staff to manage crowd flow and resolve issues quickly, helping reduce entry delays and improve overall event experience

Guest Service Representative - Arizona Diamondbacks - Phoenix, AZ

(2025-03 - 2026-01)

• Deliver exceptional customer service to thousands of fans per game in a fast-paced MLB environment
• Assisted guests with seating, ticketing, and even inquiries to ensure safety and satisfaction, resulting in positive fan feedback and smooth game day operations
• Collaborated with stadium staff to manage crowd flow and resolve issues quickly, helping reduce entry delays and improve overall event experience

Student Representative - Arizona State University Financial Aid and Scholarship Services - Tempe, AZ

(2024-07)

• Guided students and families through complex financial aid procedures by providing clear explanations, resulting in improved understanding and reduced inquiries.
• Assisted with intake and review of financial aid documents to verify eligibility and maintain accurate student records, ensuring compliance with university and federal policies.
• Responded to high volumes of in-person and phone inquiries during peak periods, maintaining professionalism under pressure and contributing to shorter wait times for students.

Respite - Hope Group - Chandler, AZ

(2025-11)

• Support a family member with developmental disabilities by fostering emotional growth and maintaining a safe, structured home environment
• Deliver compassionate, individualized care that promotes comfort, independence, and positive daily routine.
• Collaborate closely with family members to monitor progress and adjust care strategies, strengthening communication and overall well-being.

Bachelor of Arts - Sports Business - Arizona State University (2024-08 - 2027-12)

Minor - Digital Audience - Arizona State University (2024-08 - 2027-12)