Julissa

Retail & Operations Associate with 5+ years of experience in high-volume store environments, supporting sales, inventory, and stockroom operations. Achieved $8,000+ in daily sales, processed 600+ weekly shipments, and maintained organized, accurate inventory. Skilled in delivering strong customer service while supporting merchandising, POS, and day-to-day store operations.

Retail Sales & Stock Associate at Aeropostale (2018-05 – 2026-03)

Supported high-volume retail operations across sales, inventory, POS, and merchandising in a fast-paced environment

• Exceeded daily sales goals by generating $8,000+ in sales, leveraging product knowledge, styling, upselling, and POS execution to increase repeat purchases by 35%
• Strengthened inventory accuracy across 600+ weekly shipments, managing intake, tagging, and damages to reduce stock discrepancies by 45%
• Delivered personalized service to 100+ customers daily, maintaining organized, stocked displays to increase customer satisfaction by 60%

Customer Experience Fellow at Kindwork (2025-10 – 2025-12)

Completed a customer experience fellowship focused on high-volume operations, team collaboration, and data analysis

• Helped drive team to top performance in ticket simulations, by resolving high-volume issues with structured workflows, resulting in a 90% QA score
• Accelerated response efficiency by creating 21 reusable macros, standardizing common scenarios, resulting in a 75% reduction in handling time
• Refined data accuracy in Excel datasets, applying functions (SUM, COUNT, COUNTIFS), resulting in more reliable reporting

Operations Coordinator at Kenneth Imports (2024-08 – 2024-10)

Supported wholesale operations across inventory tracking, data management, and financial processing

• Managed inventory tracking for 20+ products daily, updating EDI data, resulting in a 30% improvement in organization
• Reduced errors by 25% across 40+ SKUs and deliveries, building and maintaining tracking spreadsheets, resulting in more accurate order coordination
• Processed 40+ daily AP/AR transactions, managing invoices in QuickBooks, resulting in improved financial accuracy

High School Diploma – HS For The Visual Arts