Julissa Hc

Results-driven Transportation Supervisor with 8+ years of experience in healthcare transportation, dispatch, logistics, leadership, and customer service. Proven success leading transportation teams, coordinating patient transportation, improving operational efficiency, ensuring compliance, and delivering exceptional member service. Bilingual in English and Spanish with a valid California Driver's License.

Transportation Supervisor at WelbeHealth (2024-12 – Present)

• Lead daily non-emergency medical transportation operations.
• Supervise drivers, dispatch, routing, and scheduling.
• Coordinate patient transportation with clinical teams.
• Monitor KPIs, service quality, and on-time performance.
• Coach, train, and evaluate transportation staff.
• Ensure HIPAA, safety, and transportation compliance.
• Manage payroll, attendance, staffing, and overtime.

Project Coordinator (2023-07 – 2024-12)

• Coordinated project schedules, logistics, and vendors.
• Managed documentation, budgets, and project timelines.
• Collaborated with internal teams to meet deadlines.

Office Manager / Dispatcher at Brightwater Services (2020-02 – 2023-07)

• Supervised dispatch operations and field staff.
• Scheduled routes and managed daily service requests.
• Oversaw customer service, AP/AR, and office operations.

Residential Specialist at Martha's Village (2019-10 – 2020-03)

• Coordinated client services and community resources.
• Maintained documentation and case records.
• Performed client intake and follow-up.

Patient Care Coordinator at VNA Community Healthcare & Hospice (2019-09 – 2020-03)

• Scheduled patient appointments and referrals.
• Maintained EMR records and HIPAA compliance.
• Coordinated communication with providers and patients.

Administrative Assistant / Dispatcher at Comfort Air (2018-03 – 2019-09)

• Scheduled technicians and dispatched daily routes.
• Coordinated customer appointments and service requests.
• Managed reports and administrative documentation.

Office Manager at Best Appliance Repair (2016-10 – 2018-12)

• Managed office operations, dispatch, payroll, inventory, and customer service.

Medical Assistant – Mayfield College

High School Diploma – Penn Foster High School