Fleet Manager - Freight Exchange - El Paso, Texas
(2021-05)
- Monitor and manage ongoing shipments, ensure on-time pick up delivery
- Provide real-time support to drivers for directions, Breakdowns, accidents, weather delays, and other emergencies
- Reassign or adjust loads as needed to cover last-minute changes, cancellations, or no shows
- Communicate proactively with customers regarding shipment status, delays, and updates
- Coordinate with repair vendors, tow services, or roadside assistance when equipment issues occur
- Escalate urgent issues to management when necessary
- Ensure compliance with DOT regulations, Hours of Service rules, and company Safety policies
Customer Service - Millennial Transport - El Paso, Texas
(2015-07 - 2020-08)
- Dispatched drivers according to company policy
- Give accurate eta and/or delays to customers/brokers
- Assisted drivers with any issues including routes and logs to ensure on-time delivery
- Responsible for reports, knowledgeable TMW system
- Planner collaborative on weekends
Dispatcher - Mesilla Valley Transportation - El Paso, Texas
(2013-08 - 2015-07)
- Dispatched drivers according to company policy
- Give accurate eta and/or delays to customers/brokers
- Assisted drivers with any issues including routes and logs to ensure on-time delivery
- Responsible for reports, knowledgeable AS400 system
