Senior Operations Lead at PS LAX
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Passionate and experienced Guest Experience manager, eager to design and execute high-tough, luxury travel experiences for high profile clients.
Proactive and adaptable leader with a proven track record of enhancing client satisfaction by designing and executing high-touch, luxury travel experiences for high-profile clients. Skilled in building strong relationships, driving retention, and delivering exceptional service experiences that drive long-term growth through data analysis. Combines a collaborative leadership style with excellent communication skills and a keen eye for detail to consistently exceed expectations.
Expertise includes project management, vendor negotiation, and strategic planning, with a focus on continuous improvement and client-centric outcomes.
University of North Carolina – Chapel Hill ▪ Bachelor of Science: Management & Society
New York University ▪ Hospitality & Tourism
