Event Coordinator at OG Inc. (2020-03 – Present)
- Assisted with developing, planning and implementing strategies to promote large- and small-scale events.
- Handled invoice management and post-event review and processing.
- Created comprehensive event timelines to ensure all tasks were completed on time and within budget.
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives.
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
- Secured sponsorships from local businesses or organizations to offset costs of events.
- Facilitated communication between different departments involved in event planning e.g., marketing, operations.
- Assessed events overall success and submitted findings for future planning.
- Promoted events through targeted social media campaigns, brand ambassador partnerships and email newsletters.
- Served as primary point of contact for clients, addressing concerns or inquiries in timely manner.
- Monitored event costs to accurately manage budget and expenses.
- Improved future events based on strengths and weaknesses of previous event plans.
- Brought in guests with effective marketing strategies targeting specific demographics.
- Maintained records of event aspects, including financial details.
Night Auditor at Hyatt (2017-07 – 2020-03)
- Produced and distributed daily reports detailing business activities and revenue.
- Verified guest charges against records and accounts receivable transactions for each department.
- Balanced revenue and settlement accounts on nightly basis.
- Reviewed and verified daily financial transactions for accuracy.
- Backed up front desk, handling diverse customer and operational issues throughout night.
- Updated reservation system with new bookings, cancellations, and modifications as needed.
- Coordinated with housekeeping staff to address any room discrepancies or special requests from guests.
- Posted daily rates, taxes and special charges when updating guest records.
- Managed inventory of supplies needed for front desk operations, ordering additional items.
- Handled guest check-ins and check-outs with efficiency and professionalism.
- Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues.
- Responded to guest inquiries, complaints, and requests promptly and professionally.
Supervisor at Buffalo Billiards (2013-11 – 2017-07)
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Led teams through onboarding process for swift integration into daily operations.
- Delivered high quality training for new team members.
- Executed daily opening and closing procedures to company standard.
- Inspired teams using motivational leadership style.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Attended and contributed to regular managerial meetings.
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
- Fostered environment where employees felt comfortable voicing concerns or asking questions.
- Fostered positive team environment by recognizing and reinforcing individual and team accomplishments.
