Customer Service Representative
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Empathetic and customer-focused professional with the ability to adapt and think critically. I am actively seeking a remote position to grow my skills and continue to raise my daughter purposefully.
Division Leader at Primerica Financial Services (2024-03 – 2025-04)
Obtaining my Life License 02-14, I was committed to helping individuals and families become financially free. Providing a financial needs analysis to every client, I assisted with life insurance submissions and provided communication about that process promptly. Building a team beneath me, I trained others on recruitment and training on presenting a thorough FNA. I prospected for teammates and clients, as warm leads were not provided.
Training on Life Insurance and Mindset. Sold policies ranging in coverage based on the needs of the client.
Bartender at Earl’s Hideaway (2014-11 – 2022-05)
Multitasking skills, excellent organization, and time management, while providing a safe environment for all patrons. Training for intervention protocols and providing responsible service of alcohol standards, while maintaining a tidy and sanitary bar area. Great recall and memory, providing beverage suggestions.
Teamwork skills working in a fast-paced environment. Problem-solving and communication skills. Decision-making skills with the ability to defuse tense situations. Physical endurance. Stamina and strength allow for efficiency and accuracy.
Customer Service Representative at Star Quality Air Conditioning (2012-06 – 2014-10)
Administration work within the office, coordinating with technicians and customers. Use of QuickBooks to effectively contact existing and new customers for maintenance and sales, notating accounts for future calls. Dispatching technicians to maximize time in the field.
Filing and organization of all paperwork for the business. Ordering parts quickly for zero delays. Communication with homeowner insurance providers to aid residential customers in making use of their warranty coverages.
Scheduling new installations of equipment promptly. Increasing clientele by successfully marketing in the immediate area. Optimizing the use of customer databases and maintaining a social media presence.
general studies, business, science, world philosophical practices – Broward College & Eastern State College (2006 – 2008)
