Justin Adams Sr

Seeking a challenging and rewarding position in a stable company that will utilize my positive work ethics, customer service skills, willingness to learn, and the opportunity to further my career.

OFFICE SUPERVISOR, SERVICE PROVIDER, DRIVER - Donakeh, LLC - Beckley, WV

(2024-06)

• Supervised daily operations of the admin office, ensuring a safe and efficient environment for both staff and consumers.
• Assisted consumers with daily tasks, including money management, self-advocacy, and job-seeking skills.
• Collaborated with team members to implement effective strategies for consumer support and service delivery.
• Provided guidance and oversight to office staff, ensuring compliance with organizational policies and procedures.

DRIVER, NON-EMERGENCY MEDICAL TRANSPORTATION DEPARTMENT - Donakeh, LLC - Beckley, WV

(2024-06)

• Transported consumers to medical appointments and daily activities, ensuring timely and safe arrivals.
• Assisted consumers in understanding transportation schedules and procedures, enhancing their independence and mobility.
• Maintained accurate records of trips and consumer interactions, contributing to departmental efficiency and accountability.

SALES COUNTER/TRUCK DRIVER (26’ BOX TRUCK W/LIFT GATE) - Fisher Auto Parts - Beckley, West Virginia

(2023 - 2024)

• Deliver pallets of car parts to various company locations.
• Bring back returns from each location for audit and store credit purposes.
• Deliver store to store transfers.

TRUCK DRIVER (26’ REEFER BOX TRUCK W/LIFT GATE) - Crook Brothers - Beckley, West Virginia

(2022 - 2023)

• Deliver produce to multiple accounts (schools, restaurants, jails & prisons).
• Rotated inventory.
• Call sales team to make adjustments and or apply credits to customers' invoices.

PEER RECOVERY SUPPORT SPECIALIST - Compass Counseling, LLC - Beckley, West Virginia

(2021 - 2022)

• Assist clients in their recovery process.
• Assist clients in achieving their short- and long-term goals.
• Document daily and weekly progress reports for clients.
• Promote healthy living to the campus community as well as facilitate educational sessions on health & wellness pertaining to their recovery.
• Provide clients with wisdom and positive affirmations.

RESIDENTIAL ADVISOR - Franklin County Community Based Correctional Facility - Columbus, Ohio

(2018 - 2020)

• Tracked client’s movement on and off the unit by documenting times and destinations of clients.
• Complete daily inspections of dormitory rooms to make sure they meet Franklin County standards.
• Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
• Assist with intake and admission procedures.
• Supervision of 90 plus male clients.

SENIOR CUSTOMER SERVICE REPRESENTATIVE - Healthscope Benefits, Inc - Columbus, Ohio

(2012 - 2018)

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified and evaluated inquiries for perspective new accounts.
• Resolved issues concerning account adjustments and customer complaints.
• Managed high call volume with tact and professionalism.
• Resolved escalated issues and helped with new representative development training.

DIPLOMA - Abraxas High School (1999-09 - 2003-06)