Justin Burns, MBA

IT and cybersecurity executive with 30+ years in technology leadership across financial services, mortgage SaaS, higher education, and large-scale retail and restaurant enterprise. Most recently served as Vice President of Information Technology at Cabrillo Credit Union, where I owned IT strategy, cybersecurity governance, infrastructure, and regulatory compliance as the organization's senior-most technology executive, reporting directly to the Board on security posture. Builder of security and governance programs from the ground up, with a consistent record of achieving top-tier regulatory examination results, modernizing infrastructure, and leading technology through mergers and acquisitions.

Communicates technical concepts to non-technical stakeholders and integrates AI and data analytics into decision-making.

Vice President, Information Technology at Cabrillo Credit Union (2023-02 – 2026-08)

Senior-most technology executive; owned cybersecurity strategy, governance, infrastructure, and regulatory compliance for a $500M+ credit union, with monthly Board reporting on security posture.

• Directed a generational network and cybersecurity transformation, migrating off managed infrastructure to organization-controlled architecture (next-gen firewalls, SD-WAN, 24x7 managed detection and response, network access control, identity governance, advanced email protection, endpoint security), delivering a 400% bandwidth increase and 1000% latency reduction.
• Achieved top-tier NCUA ACET cybersecurity maturity ratings across every category assessed, including Cyber Risk Management and Oversight, Cyber Incident Management and Resilience, and Threat Intelligence and Collaboration.
• Built the security governance and audit-readiness program from the ground up, achieving a fully clean audit posture within three years.
• Served as the organization's principal point of contact for regulators and examiners; coordinated technology governance through two sequential credit union mergers and a full headquarters relocation with zero loss of continuity.
• Championed responsible AI and data-analytics adoption within IT operations; deployed Azure Virtual Desktop for secure remote and hybrid work.

VP, Customer Support at Constellation Mortgage Solutions (2022-02 – 2023-01)

Following the acquisition of ReverseVision, added oversight of software support for MortgageBuilder, held concurrently with the ReverseVision VP of Operations role.

Vice President, Operations at ReverseVision (2020-07 – 2023-01)

Managed technology, staff, processes, and tools for a mortgage-technology SaaS platform, including maintaining security and privacy compliance across federal, state, local, and industry requirements.

• Served as Salesforce administrator for ReverseVision and, following the Constellation Mortgage Solutions acquisition, extended Salesforce administration support across the combined organization, managing configuration, user access, and reporting.
• Directed IT administration, technical support, and API development teams.

IT Service Delivery Manager at San Diego County Credit Union (2019-05 – 2020-06)

Led service delivery, project management, escalation support, provisioning, and access control for a highly regulated $8.8B-asset institution.

Director, IT Operations at Alliant International University (2017-07 – 2019-02)

Oversaw IT capabilities for faculty, staff, and students, including service desk and system administration teams; owned operational budgets for several IT groups.

• Served as Salesforce administrator for the university, managing configuration, user access, and reporting alongside SIS, DocuSign, and Five9; built dashboards and delivered platform training.

Director, Technical Assistance Center at Mitchell International (2014-06 – 2017-04)

Led a three-tier Technical Service Center of 157 agents spanning service delivery, knowledge management, and documentation.

Director, Technical Services and Operations at Pointivity Cloud Solutions / ChannelCloud (2013-10 – 2014-04)

Hired and developed a new 16-engineer team delivering high-availability infrastructure-as-a-service to clients across North and South America.

Senior Manager, Business Technology Services at Jack in the Box, Inc. (2005-03 – 2013-10)

Provided strategic direction and leadership for a 17-person team supporting 40,000 endpoints across 1,800 corporate employees and 3,200 restaurant sites.

IT Support Services Manager at Websense (2003-06 – 2005-01)

Directed worldwide IT operations with a $4.8M budget, leading a team of 14 across international offices; managed Sarbanes-Oxley process changes and documentation.

Technical Services Manager at Websense (1998-01 – 2003-06)

Formed and led technical support teams for the US, Japan, and EMEA, building the company's international support-center infrastructure from the ground up.

• Developed standard and priority SLAs for customers and OLAs with QA and software engineering; reduced Average Rate of Abandon from 5% to 2% and cut electronic response time from 24 hours to under 4.

MBA in Information Technology Business Management – University of Phoenix

BS in Business Management – University of Phoenix