Justin Dayot

Competent and reliable professional with over 10 years helping patients and customers resolve issues for optimal satisfaction. This experience sharpened my communication skills, cultural awareness, and ability to apply diverse talents for results-driven productivity.

Customer Service Representative/Scheduler - SURGE PEST CONTROL

(2025-03 - 2026-01)

• Schedule and coordinate pestcontrol services with clients and field technicians
• Monitor daily, weekly, and monthly service schedules.
• Assign technicians tojob orders and ensure timely deployment.
• Handle client inquiries, service requests, and follow-ups via email and phone.
• Confirm service schedules andjob completion with clients
• Track usage of supplies and request replenishmentwhen necessary.

Medical Receptionist/Homecare Coordinator - Second Chance Case Management

(2019-10 - 2025-11)

• Document all patient interactions in the Electronic Medical Record (EMR)
• Adding/handling registration for new patients HealtheFirst, Wellsky, TherapyNotes, TherapyFlow, IntakeQ and how it applied
• Monitor patient compliance with scheduled appointment
• Adroitly managed multi-tasking responsibilities, coordinating inbound and outbound patients call
• Document all inquires, requests, resolutions, and follow-up task
• Follow-up referrals and specialist appointments via emails and answer phone inquiries from patients and providers.
• Contact eligible patients to explain program benefit
• Conduct monthly patient outreach call
• Send Medical documents to Physician Offices and expediting administrative workflow
• Basic insurance processing, accurately verifying doctor's prescription
• Assist patients and care givers with scheduling appointments and follow-up visits

Customer Service Representative SME - AWESOME OS

(2017-07 - 2020-07)

• Generated detailed weekly status reports for the Contract Team Leader, which informed strategic decisions and facilitated process improvements.
• Conducted thorough assessments and provided actionable recommendations that increased agent productivity by 15%.
• Handled Supervisor chats efficiently, resolving 80% of cases in under 5 minutes.
• Led discussions on weekly updates and offerings, contributing to higher customer engagement rates.
• Proactively optimized staffing levels, ensuring efficient resource utilization and reducing operational costs by 10%.

Customer Service Representative (Billing, Sales & Tech) - IBEX GLOBAL

(2016-01 - 2017-06)

• Resolve customer service or billing complaints by explaining bill charges, processing refunds, and adjusting bills as needed.
• Check to ensure that appropriate changes have been made to resolve customers' problems.
• Determine charges for requested services, collect deposits or payments, and arrange for billing.
• Document all inquiries, requests, resolutions, and follow-up tasks thoroughly
• Recommend improvements in products, services, or billing methods and procedures to prevent future issues.

Restaurant Supervisor - MAXYNS KITCHEN

(2012-03 - 2015-02)

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• To hit all financial targets.
• Check customers are enjoying their meals and take action to correct any problems
• Present menus to customers and answer questions about dishes
• Explain how various menu items are prepared, describing ingredients and cooking methods.

Bachelor's Graduate at the University of the Immaculate Conception