Customer Service Representative/Scheduler - SURGE PEST CONTROL
(2025-03 - 2026-01)
- Schedule and coordinate pestcontrol services with clients and field technicians
- Monitor daily, weekly, and monthly service schedules.
- Assign technicians tojob orders and ensure timely deployment.
- Handle client inquiries, service requests, and follow-ups via email and phone.
- Confirm service schedules andjob completion with clients
- Track usage of supplies and request replenishmentwhen necessary.
Medical Receptionist/Homecare Coordinator - Second Chance Case Management
(2019-10 - 2025-11)
- Document all patient interactions in the Electronic Medical Record (EMR)
- Adding/handling registration for new patients HealtheFirst, Wellsky, TherapyNotes, TherapyFlow, IntakeQ and how it applied
- Monitor patient compliance with scheduled appointment
- Adroitly managed multi-tasking responsibilities, coordinating inbound and outbound patients call
- Document all inquires, requests, resolutions, and follow-up task
- Follow-up referrals and specialist appointments via emails and answer phone inquiries from patients and providers.
- Contact eligible patients to explain program benefit
- Conduct monthly patient outreach call
- Send Medical documents to Physician Offices and expediting administrative workflow
- Basic insurance processing, accurately verifying doctor's prescription
- Assist patients and care givers with scheduling appointments and follow-up visits
Customer Service Representative SME - AWESOME OS
(2017-07 - 2020-07)
- Generated detailed weekly status reports for the Contract Team Leader, which informed strategic decisions and facilitated process improvements.
- Conducted thorough assessments and provided actionable recommendations that increased agent productivity by 15%.
- Handled Supervisor chats efficiently, resolving 80% of cases in under 5 minutes.
- Led discussions on weekly updates and offerings, contributing to higher customer engagement rates.
- Proactively optimized staffing levels, ensuring efficient resource utilization and reducing operational costs by 10%.
Customer Service Representative (Billing, Sales & Tech) - IBEX GLOBAL
(2016-01 - 2017-06)
- Resolve customer service or billing complaints by explaining bill charges, processing refunds, and adjusting bills as needed.
- Check to ensure that appropriate changes have been made to resolve customers' problems.
- Determine charges for requested services, collect deposits or payments, and arrange for billing.
- Document all inquiries, requests, resolutions, and follow-up tasks thoroughly
- Recommend improvements in products, services, or billing methods and procedures to prevent future issues.
Restaurant Supervisor - MAXYNS KITCHEN
(2012-03 - 2015-02)
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- To hit all financial targets.
- Check customers are enjoying their meals and take action to correct any problems
- Present menus to customers and answer questions about dishes
- Explain how various menu items are prepared, describing ingredients and cooking methods.
