Healthcare Intake Coordinator | Customer Service Team Lead | Virtual Assistant | DME Medical Receptionist
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Competent and reliable professional with over 10 years helping patients and customers resolve issues for optimal satisfaction. This experience sharpened my communication skills, cultural awareness, and ability to apply diverse talents for results-driven productivity.
SurgePestControl · Part-time
Mar 2025 - Jan 2026
Schedule and coordinate pest control services with clients and field technicians.
Monitor daily, weekly, and monthly service schedules.
Assign technicians to job orders and ensure timely deployment.
Handle client inquiries, service requests, and follow-ups via email and phone.
Confirm service schedules and job completion with clients.
Address basic concerns and escalate issues to management when needed.
Coordinate with technicians regarding materials, chemicals, and equipment needs.
Track usage of supplies and request replenishment when necessary.
SC Case Management · Full-time
Oct 2019 - Nov 2025
Understand HealtheFirst and how it applies to you
Updating and answering questions from Patients and Providers
Adding New Clients into HealtheFirst, Google Drive, and WellSky (CCSP
Send Medical Release forms to Physician Offices
Specialized in insurance processing, accurately verifying Doctor's prescriptions and expediting administrative workflows.
Adroitly managed multi-tasking responsibilities, coordinating inbound and outbound customer calls.
Track caregiver availability and pair clients with appropriate caregivers according to their skills, location, and preferences.
Help manage caregiver schedules, handle absences, and arrange replacements to avoid any disruptions in service.
Compile daily and weekly reports on intake and coordination activities for management review, document all inquiries, requests, resolutions, and follow-up tasks.
Thrive Market · Full-time
Jul 2017 - Jul 2020
Generated detailed weekly status reports for the Contract Team Leader, informing strategic decisions and process improvements.
Conducted thorough assessments and provided actionable recommendations, increasing agent productivity.
Handled Supervisor chats with efficiency, providing resolution in under 5 minutes for 80% of cases.
Led discussions on weekly updates and offers, contributing to higher customer engagement rates.
Optimized staffing levels proactively, ensuring efficient resource utilization and reduced operational costs by 10%.
AT&T · Full-time
Jan 2016 - Jun 2017
Resolve customers' service or billing complaints by performing activities such as explaining bill charges, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers problems.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Document all inquiries, requests, resolutions, and follow-up tasks
Recommend improvements in products, service, or billing methods and procedures in order to prevent future problems.
Maxyns Kitchen · Full-time
Mar 2012 - Feb 2015
Manage and oversee the entire restaurant operation
Plan and develop guest loyalty programs
Plan and develop the overall restaurant marketing strategy
Respond efficiently to customer questions and complaints
Training and evaluate staff performance
Bachelor's Graduate at the University of the Immaculate Conception
