Justin Dressen

Experienced insurance claims professional and business manager with more than a decade of experience in property claims, water mitigation claim review, damage evaluation, estimating, customer service, negotiation, and claim resolution. Also experienced in managing a specialty retail business, including operations, inventory, purchasing, sales, marketing, vendor relationships, compliance, and customer service. Strong analytical, organizational, communication, and problem-solving skills.

General Manager / Owner at Green Giant Highs (2023-01 – Present)

• Manage day-to-day operations of a specialty CBD and smoke shop, including retail sales, customer service, inventory management, purchasing, compliance, and business administration.
• Oversee product selection, vendor relationships, pricing, merchandising, and inventory levels to maintain product availability and profitability.
• Develop and implement sales strategies, promotions, customer-retention initiatives, and local marketing efforts.
• Manage customer relationships and provide knowledgeable guidance regarding CBD, hemp-derived products, and related retail merchandise.
• Maintain accurate sales, inventory, purchasing, and operational records.
• Coordinate delivery operations, service areas, scheduling, and customer orders.
• Manage business expenses, pricing structures, and operating costs while identifying opportunities to improve revenue and efficiency.
• Develop social media and community marketing campaigns to increase brand awareness and customer engagement.
• Ensure business operations remain compliant with applicable licensing, regulatory, and retail requirements.
• Handle customer concerns, vendor issues, operational problems, and other day-to-day business challenges.

Property Insurance Adjuster / Water Mitigation Insurance Claim Reviewer at Sedgwick (2016-01 – Present)

• Investigate, evaluate, and manage residential and commercial property insurance claims from initial assignment through resolution.
• Review policies, claim documentation, photographs, estimates, invoices, and supporting records to evaluate coverage and appropriate claim handling.
• Analyze property damage, scope of loss, repair costs, and claim documentation to determine appropriate settlement values.
• Review water mitigation and remediation claims to evaluate whether services and charges are reasonable, necessary, and supported by the loss.
• Review mitigation estimates and final billing for accuracy, scope, and consistency with applicable estimating practices.
• Communicate and negotiate with policyholders, contractors, mitigation vendors, insurance clients, and other involved parties.
• Identify discrepancies, excessive or unsupported charges, coverage concerns, and issues requiring additional investigation.
• Maintain detailed claim files, documentation, reserves, correspondence, and activity notes.
• Prepare claim reports documenting findings, coverage decisions, damage evaluations, and settlement recommendations.
• Manage multiple claims simultaneously while meeting quality, productivity, customer-service, and regulatory requirements.
• Apply strong analytical, investigative, negotiation, communication, and problem-solving skills to complex property losses.

Property Claims Adjuster at Wardlaw Claims Service (2015-01 – 2016-12)

• Investigated residential property insurance claims and evaluated property damage to determine the scope and extent of losses.
• Conducted property inspections, documented damage, and gathered information necessary for claim evaluation.
• Reviewed policy information and claim documentation to assist with coverage and damage determinations.
• Prepared detailed damage estimates and claim documentation using industry-standard estimating practices.
• Communicated with policyholders, contractors, insurance carriers, and other parties throughout the claims process.
• Evaluated repair and replacement costs and prepared reports documenting claim findings.
• Maintained accurate claim files and completed assignments within required deadlines.
• Developed foundational experience in residential property damage, estimating, claims investigation, and customer service.