Justin McCarthy-Contreras

Experienced Operations Coordinator with 8 years of expertise in enhancing service quality and addressing platform defects. Proven track record in streamlining communication between account managers and developers, and delivering timely client reports. Skilled in WCAG Accessibility, ADA Web Accessibility, and proficient in MS Office and SQL, seeking to leverage skills in a new Operations Coordinator role.

Operations Coordinator at AudioEye Inc. (2017-10 – 2026-04)

• Facilitated the distribution of legal and sales updates to Account Managers, improving service quality for client websites.
• Collaborated with developers to identify and resolve defects caused by platform adjustments.
• Produced a record number of client reports (640) in 20 days, significantly reducing a 6-month backlog in customer support to services completed in the last 24 hours.

Student Representative at Management Information Systems Association (MISA) (2015 – 2017)

• Mentored peers in extracurricular activities to enhance their understanding and engagement in Management Information Systems.
• Assisted in the planning and execution of student-focused initiatives, fostering a supportive learning environment.
• Designed a member t-shirt that contributed to increased visibility and attendance at organizational meetings.

Boys Instructor at Gymnastics World Northwest (2009 – 2012)

• Developed and monitored customized training programs to enhance students' skill levels.
• Conducted personalized training sessions weekly to meet individual student needs.
• Assessed student progress to ensure preparedness for level advancement.

Teacher at Los Patojos (2011-09 – 2011-12)

• Provided gymnastics and fitness instruction to students facing significant challenges, supporting their physical and emotional growth.
• Educated youth in English language and American cultural concepts, improving their communication skills and cultural awareness.

Bachelor of Science in Management Information Systems and Operations – University of Arizona (Eller College of Management) (2017-05)