Claims adjuster at Progressive Insurance (2025-01 – Present)
- Conducted through investigations of insurance claims, utilizing analytics tools to assess legitimacy and identify patterns indicative of fraud or potential risk exposure.
- Evaluated complex policy coverage and interpreted contract provisions to determine claim eligibility, collaborating with legal and underwriting departments to ensure accurate settlements and mitigate organizational risk.
- Resolved high-volume claim caseloads by negotiating settlements and communicating with policyholders, vendors, and third parties, ensuring timely and accurate disbursement of funds while upholding compliance with internal guidelines and regulatory standards.
AML Analyst at AML RightSource (2022-08 – 2025-01)
- Maintained fraud analysis models to improve company systems.
- Documented research findings indings to support risk-based decision-making and resolution to escalated fraud incidents.
- Analyze complex data, file the Suspicious Activity Reports (SARS), and ensure compliance with local and international regulations (e.g., BSA, FATF).
- Skilled in using AML software tools and staying current with evolving regulatory requirements.
Relationship Teller at Citizens Bank (2019-12 – 2022-03)
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Analyze customer inquiries to understand how to adapt to a changing market
- Fulfill cash shipments and branch supply management
- Transitioned warm and cold customer leads for new leads.
Licensed Banker at Citizens Bank (2017-12 – 2019-12)
- Integrated with CIS (Citizens Investment Services) and, to synthesize a wealth team with an increased focus on retirement and wealth management services
- Sourced new sales for investment and retirement planning
- Found mutually benefiting solutions for Citizens Bank and customer
- Met with clients to discuss their financial goals and have preliminary discussions about investments.
