Lead Scheduling Coordinator at MB2 Dental (2023-08 – 2026-07)
- Patient Experience & Front Desk: Welcomed and checked in patients using Dentrix Enterprise, efficiently managing scheduling, demographic updates, high-volume phone calls, and complex patient inquiries regarding billing and treatment options.
- Insurance & Financial Coordination: Verified insurance eligibility, structured comprehensive treatment plans, and submitted pre-authorizations to ensure smooth billing workflows and clear financial expectations for patients.
- Administrative & Systems Modernization: Digitized and managed patient records, and successfully spearheaded the implementation of new office software to streamline daily operations and elevate administrative efficiency.
- Event & Project Management: Coordinated the annual September Fall Festival event from end-to-end, overseeing staffing, materials logistics, and vendor coordination to build community engagement.
- Patient Satisfaction: Delivered consistently exceptional service, directly contributing to high patient satisfaction scores and glowing online reviews.
Bilingual Data Entry Specialist/Interview Specialist at The Network Inc. (Navex) (2013-04 – 2023-07)
- Data Entry & Claims Processing: Accurately keyed complex Workers' Compensation (WC), General Liability (GL), Auto Liability (AL), and Personal Liability (PL) claims and compliance reports across multiple specialized software systems.
- Inbound Call Handling & Escalation Support: Advanced through comprehensive training across all compliance (C1–C4) and claims (N1–N4) tiers, effectively managing high-volume inbound calls and client callbacks with professionalism.
- Document Management & Classification: Processed incoming documentation via email, fax, and postal mail—analyzing and categorizing correspondence, medical records (MEDS), attachments, and research files to determine appropriate routing and next steps.
- Specialized Client Portfolio Management: Selected to handle high-priority accounts with custom instructions, applying meticulous attention to detail to ensure client-specific reporting protocols were met.
- Data Integrity & Confidentiality: Maintained exceptional data accuracy across sensitive demographic and financial fields while strictly adhering to privacy and security standards for confidential information.
Check-In Coordinator/Medicaid Limits Specialist at Tebo Dental Group (2011-05 – 2012-08)
- Patient Check-In & Scheduling: Greeted and checked in patients for scheduled procedures, managed intake paperwork, and accurately scheduled appointments for cleanings, active treatments, and specialized care.
- Insurance & Records Verification: Conducted active insurance eligibility checks, updated fee schedules and charts, and retrieved patient dental histories from state portals to ensure seamless appointment readiness.
- Quality Control & Operational Auditing: Authored and distributed daily audit recaps, identifying and resolving account errors made during intake to maintain strict database accuracy and record integrity.
- Training & Staff Development: Developed and delivered comprehensive InSync software training for both new hires and current employees, boosting overall team proficiency and system compliance.
- Schedule & Capacity Management: Maintained limit sheets for Hygiene, Operative Treatment, and Sedation schedules to optimize daily appointment flow and provider utilization.
- Office & Logistics Support: Managed daily office communications and logistics, including updating patient demographics, distributing faxes, creating intake packets, and handling incoming/outgoing shipments.
