Caseworker II at CITY OF DALLAS | OFFICE OF HOUSING & COMMUNITY EMPOWERMENT | CEST (2026-04 – Present)
- Co-developed and implemented a citywide Community Engagement Program centered on four partner pillars—businesses, schools, health care organizations, and faith-based institutions—to strengthen education, prevention, and access to City resources.
- Co-designed Social Service Blitzes with 22 nonprofit and interdepartmental organizations; developed operational workflows, coordinated schedules and field delivery, and established data-collection processes for encampment-based services.
- Co-developed Educational Blitzes and facilitate meetings, presentations, trainings, and outreach events for residents, schools, churches, businesses, apartment communities, neighborhood groups, and feeding organizations.
- Provided hands-on crisis case management after the Oak Cliff apartment gas explosion, coordinating community organizations and service providers to help secure housing and stabilization resources for 22 displaced households.
- Partner with Dallas ISD on homelessness and prevention needs affecting students and families, while coordinating specialized City resources, public-safety partners, and essential household support.
- Helped develop an interagency response with Community Courts, the Dallas Police Department, and City departments to address citations and warrants while connecting unsheltered residents with immediate services and longer term solutions.
- Contributed to CEST initiatives across all 14 City Council districts; team reporting documented 13 blitzes, 171 people connected to services, six families supported, and 196 additional individuals engaged.
- Use HMIS, Salesforce, and Microsoft tools to document services, track metrics, maintain continuity of client information, coordinate projects, and prepare accurate reports for department leadership.
Interim Supervisor at CITY OF DALLAS | OFFICE OF HOUSING & COMMUNITY EMPOWERMENT | CEST (2026-04 – 2026-12)
Eight-Month Leadership Assignment
- Provided day-to-day operational leadership during the assigned supervisor's absence, leading team meetings, assigning field coverage, adjusting schedules, and setting priorities as community needs changed.
- Reviewed outreach activity and reports, coached and trained staff, resolved field and employee escalations, and communicated performance, risks, and operational needs to department management.
- Represented the outreach team in internal and interagency meetings and made timely operating decisions to sustain consistent coverage and service delivery.
Outreach & Advocacy Specialist at CITY OF DALLAS | OFFICE OF HOMELESS SOLUTIONS (2022-11 – 2026-03)
- Delivered sustained, field-based outreach and case management for unsheltered residents in encampments, wooded areas, and locations beneath bridges, connecting people with shelter, treatment, vital-document recovery, and supportive services.
- Served as the primary City contact for coordinated outreach with Watermark Church along the I-635 corridor, aligning partner participation with field needs and service connections.
- Responded to constituent concerns and coordinated encampment outreach and cleanup operations with City vendors, service providers, law enforcement, and partner agencies.
- Worked with Council offices and City leadership to identify district-specific needs and tailor services, presentations, and engagement strategies to local conditions.
- Represented the City at public meetings and community events and through a WFAA television appearance highlighting homelessness-response work in South Dallas.
Intake Specialist at THE BRIDGE (2021-08 – 2022-11)
- Conducted person-centered intakes and assessments for people entering shelter and supportive services, completing accurate HMIS documentation and coordinating medical, behavioral-health, and community referrals.
- Facilitated shelter placement, collaborated with law enforcement and service providers, and used crisis-intervention and de-escalation techniques to protect client and staff safety.
Support Counselor at MEMPHIS RECOVERY CENTER (2020 – 2021)
- Provided overnight supervision and behavioral support for youth ages 13–18 in substance-use recovery, including state-mandated placements, while maintaining a safe and structured residential environment.
- Monitored medication schedules, responded to crises using de-escalation protocols, and produced detailed observations and reports for case managers and the treatment team.
Direct Support Professional at HEAD INJURY ASSOCIATION (2017-10 – 2019-12)
- Supported individuals with disabilities in residential and community settings through personal care, meal preparation, medication self-management, transportation, recreation, incident documentation, and skill-building for greater independence.
Direct Service Provider at MARYHAVEN CENTER OF HOPE (2017-01 – 2018-01)
- Provided residential support and supervision for individuals with disabilities, assisting with daily living, medication self-management, transportation, documentation, and household routines.
Home Health Aide at Serene Nursing Agency (2016 – 2016)
Home Health Aide at Able Health Care (2014 – 2015)
Home Health Aide at People Care Inc. (2012 – 2013)
Dietary Aide at St. Johnland Nursing Center (2012 – 2013)
Direct Support Professional at Epilepsy Foundation (2012 – 2012)
Unit Secretary at Brookhaven Memorial Hospital (2011 – 2011)
Volunteer Front Desk Receptionist at Brookhaven Memorial Hospital (2008 – 2011)
