Juwan Burgess

Organized and dependable professional with experience in aviation ground operations, security, and customer service. Strong communication, problem-solving, and teamwork skills. Committed to workplace safety, efficiency, and delivering excellent service in fast-paced environments.

Ramp Agent at Menzies Aviation (2026-03 – Present)

• Load and unload aircraft baggage and cargo safely and efficiently.
• Follow all airline and airport safety procedures.
• Coordinate with team members to ensure on-time departures and arrivals.
• Maintain a safe and organized work environment.

Security Officer at Tin Roof (2024-06 – 2024-06)

• Maintained a safe environment for guests and employees.
• Monitored entrances and responded to security concerns professionally.
• Assisted with crowd management and incident reporting.

Sales Representative (Call Center) at OneTouch Direct (2023-01 – 2023-05)

• Assisted customers by phone with products and services.
• Resolved customer concerns while providing excellent service.
• Demonstrated strong communication and problem-solving skills.

Bachelor of Arts in Communications Studies / Speech Communication and Rhetoric – Indiana University (2017 – 2022)