Personal Trainer - EQUINOX - Newport Beach, CA
(2023-03)
PT Business Management
- Build and maintain an active client base
- Manage and maintain an accurate schedule, inclusive of client appointments, meetings, and open availability within our internal scheduling systems
- Market and sell personal training programs to members and/or clients through phone calls, emails, and in-person interactions
- Maintain knowledge of all club services, programs, and products
- Execute fitness assessments, guided workouts, and other complimentary services for members
- Interact with members to enhance their workouts and overall club experience
- Create and coach personalized programs for both in-person and virtual clients
- Maintain an organized and safe fitness floor during shifts and sessions
- Attend Continuing Education classes to elevate knowledge and qualify for promotions
- Attend and participate in any required one-on-one or team meetings with management
Front Desk Associate - EQUINOX - Newport Beach, CA
(2021-11 - 2023-03)
- Professionally greet members and guests
- Scan membership barcode upon members entrance
- Answer phones professionally
- Respond to member questions, concerns and discrepancies
- Follow (written and oral) instructions and established procedures
- Update members' accounts if needed
- Maintain an orderly and clean work area
- Ability to work opening/closing/mid-day shifts
- Provide the highest level of customer service to members, prospective members, and guests
- Aid other departments with other related tasks
ESL Teacher - VIPKID - Los Angeles, CA
(2017-06 - 2018-07)
- Train Chinese students between the ages of 4 and 16 in an online setting in Second Language education techniques and approaches
- Help students gain confidence in themselves and their English abilities
- Create a fun and positive learning environment for each student
- Understand the cultural background and individual needs of students and adapt lessons to meet each child's specific needs
- Develop relationships with both the students and their family by establishing strong rapport and engaging in personal interests
General Manager - Planet Fitness Corporate Office - Sacramento, CA
(2017-08 - 2019)
Relocated from Pittsburgh, PA to Sacramento, CA for promotional opportunity.
- Carefully interview, select, train and supervise staff
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Actively participate in ongoing customer service programs to build rapport in the community
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service
- Maintain a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interact with external vendors to obtain the best quality in service
- Effectively manage payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Quickly identify problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Meet, greet and encourage feedback from customers and use feedback to implement positive changes within facility
- Developed metrics and measured success in order to further penetrate the marketplace
- Develop methods to establish and clarify customer objectives
- Schedule staff shifts to cover peaks and lulls in facility coverage
- Effective liaison between customers and internal departments
- Train staff on operating procedures and company services
- Provide accurate, specific and timely performance feedback for district managers
- Identify individual development needs with appropriate training
- Follow-through on all critical inter-departmental escalations to increase membership retention rates
- Facilitate inter-departmental communication to effectively provide customer support
- Manage work flow to exceed quality service goals
- Foster an environment which encourage continual process improvements
- Assume ownership over team productivity and manage work flow to meet or exceed quality service goals
- Resolve associate, tool and service delivery issues revealed by statistical reports
- Maintain accurate records of past due customer account activity
- Adhere to all confidentiality requirements at all times
- Maintain up-to-date knowledge of service changes
- Serve as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies
- Maintain adherence to all company protocols
- Achieve staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
- Visit with regional locations to assess needs and develop methods to improve recruiting strategies
- Train local staff on effective interview techniques
- Administer compensation, benefits and performance management systems and safety and recreation programs
- Organize and lead staff orientation and training to promote collaboration
- Handles understaffing, disputes, terminating employees and administering disciplinary procedures
- Enter details such as payments, account information and call logs into the computer system
- Assist various business groups with document organization and dissemination during acquisitions
- Implement marketing strategies which resulted in 12% growth of customer base
- Produce ad hoc reports and documents for senior team members
Security Officer - Carnegie Museum of Art - Pittsburgh, PA
(2017-06 - 2017-08)
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored and reported suspicious activities to local authorities
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
Sales Associate - Metro PCS - Pittsburgh, PA
(2016-11 - 2017-07)
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Served as the main liaison between customers, management and sales team
- Helped drive sales goals and achieve monthly quotas
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Managed call flow and responded to technical support needs of customers
- Provided base level IT support to non-technical personnel within the business
- Installed software, modified and repaired hardware and resolved technical issues
- Identified and solved technical issues with a variety of diagnostic tools
- Provided support for critical issues
- Participated in various incentive programs and contests designed to support achievement of production goals
Sales Associate - Saks Off Fifth - Pittsburgh, PA
(2016-10 - 2017-03)
- Prepared merchandise for sales floor
- Wrote, negotiated and finalized sales contracts
- Answered customer questions regarding store merchandise, department information and pricing
- Organized store merchandise racks by size, style and color
- Led merchandise selection, pricing, planning and marketing
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Created visual marketing and styled window displays
- Negotiated prices, discount terms and all transportation arrangements for merchandise
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Conferred with store managers to obtain information about customer needs and preferences
- Monitored and analyzed sales records and consumer purchasing trends
- Anticipated consumer buying patterns to create a purchase and inventory plan
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise
